Lisa Wingard
Redmond,WA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional customer service skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
E-Commerce Supervisor
Whole Foods Market Inc
Bellevue, WA
01.2022 - Current
- Trained staff on how to use e-commerce platforms effectively.
- Delegated work to staff, setting priorities and goals.
- Directed and supervised staff performance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Coached staff on strategies to enhance performance and improve customer relations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Evaluated store performance and incorporated feedback to implement improvement plans.
E-Commerce Personal Shopper
Amazon
Bellevue, WA
01.2020 - 06.2022
- Processed online orders quickly and accurately.
- Suggested comparable products to replace out-of-stock items.
- Completed pickup and shopping orders for customers within local area.
- Asked store associates for help locating missing products.
- Secured and stored items until customer pickup.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Satisfied customers with quick, accurate service under tight deadlines.
- Assisted teammates with daily tasks during peak periods.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
Co Owner
MoCasa Trading Company
Minneapolis, MN
08.2012 - 12.2019
- Oversaw customer service activities to ensure quality standards were met or exceeded.
- Resolved any customer complaints or issues quickly in order to maintain positive relationships.
- Conducted monthly bank reconciliations.
- Provided assistance in preparing tax returns annually.
- Maintained and reconciled general ledger accounts.
- Ensured accuracy in all accounting entries and records.
- Performed month-end closing activities.
Education
Bachelor of Arts - Spanish
Hamline University
Saint Paul, MN05-1984
Skills
- Order Fulfillment
- Performance monitoring
- Multitasking and Prioritizing
- Analytical Thinking
- Adaptable to Changing Demands
- Time Management
- Staff Coaching and Training
- Employee Training
- Attention to Detail
References
References available upon request.
Timeline
E-Commerce Supervisor
Whole Foods Market Inc
01.2022 - Current
E-Commerce Personal Shopper
Amazon
01.2020 - 06.2022
Co Owner
MoCasa Trading Company
08.2012 - 12.2019
Bachelor of Arts - Spanish
Hamline University