Ashley S. Campbell
Administration
Manchester,NH
Summary
With a unique blend of strengths in the medical and legal fields, I am determined to transition into a business role. My goal is to utilize expertise in management, process improvement, and strategic planning to drive success. Excited to contribute to a dynamic organization by optimizing workflows, enhancing operational efficiency, and implementing innovative solutions to support business growth.
Overview
18
18
years of professional experience
Work History
Rehab Tech 3(LNA)
Encompass Health of Concord NH
05.2022 - Current
- Minimized hospital readmissions through effective discharge planning support and personalized follow-up care coordination.
- Facilitated smooth transitions between shifts by diligently documenting pertinent patient updates for incoming colleagues.
- Fostered strong relationships with patients'' families through clear communication and empathetic support during difficult times.
- Provided exceptional support for patients requiring specialized care, such as those with dementia or complex medical conditions.
Rehab Tech (CNA)
Encompass Health of Woburn MA
03.2019 - 05.2022
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
CNA
Contracted Private Care
02.2013 - 02.2019
- Assisted with feeding and monitored intake to help patient achieve nutritional objectives.
- Aided in the prevention of pressure ulcers through diligent monitoring and implementation of appropriate turning schedules for bedridden patients.
- Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds.
- Helped patient effectively manage routine bathing, grooming, and other hygiene needs.
- Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
Debt Management Specialist
Boudreau & Associates LLC
05.2009 - 10.2010
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Maintained consistently high success rate of collecting on overdue accounts.
- Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
- Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
- Maintained comprehensive knowledge of state and federal debt collection laws, protecting the company from potential legal issues.
- Collaborated with legal team to prepare documentation for court proceedings, ensuring compliance with regulations and proper representation of the company''s interests.
Debt Collection Specialist
Law Office of Attorney Anthony Cambece
06.2007 - 05.2009
- Compiled and analyzed data for review by senior management of loan loss reports to measure portfolio performance.
- Developed and documented collection procedures and policies to comply with government regulations.
- Researched billing errors and discrepancies to initiate corrective action.
- Processed debtor payments and updated accounts to reflect new balance.
- Established relationships with customers to encourage payment of delinquent accounts.
- Maintained accurate records of customer accounts, payments and payment plans.
- Verified compliance with relevant laws, regulations and best practices related to customer account management.
Education
BS - Business Administration/Healthcare
Southern New Hampshire University
Manchester, NHAS - Science/Liberal Arts
Middlesex Community College
Lowell, MASkills
Bilingual (Spanish and English)
Data Entry
Exceptional Customer Service Skills
Scheduling
Office Operations
Microsoft Office Applications
Regulation Compliance
Meticulous
Team player
Time management
Task prioritization
Relationship building
Computer networking
Multitasking
Timeline
Rehab Tech 3(LNA)
Encompass Health of Concord NH
05.2022 - Current
Rehab Tech (CNA)
Encompass Health of Woburn MA
03.2019 - 05.2022
CNA
Contracted Private Care
02.2013 - 02.2019
Debt Management Specialist
Boudreau & Associates LLC
05.2009 - 10.2010
Debt Collection Specialist
Law Office of Attorney Anthony Cambece
06.2007 - 05.2009
AS - Science/Liberal Arts
Middlesex Community College
BS - Business Administration/Healthcare
Southern New Hampshire University