Ashley Schermerhorn
WICHITAFALLS,TX
Summary
Results-driven Branch Manager experienced in achieving business objectives and enhancing customer satisfaction. Demonstrated success in fostering effective team dynamics and supporting mental health initiatives through calm demeanor and active listening. Committed to delivering compassionate care and contributing to a positive inpatient psychiatric environment.
Overview
1
1
Language
4
4
years of professional experience
Work History
Branch Manager
Western Shamrock Finance
Wichita Falls, Texas
08.2022 - Current
- Managed daily branch operations for consumer finance services at Western Shamrock Finance.
- Supervised loan applications, approvals, and account paperwork for customer financing.
- Coached branch staff on lending procedures, compliance rules, and customer service.
- Reviewed delinquent accounts and coordinated collection calls with borrowers.
- Maintained cash handling, deposits, and secure branch recordkeeping.
- Evaluated customer credit information and supported responsible lending decisions.
- Resolved customer concerns regarding payments, renewals, and account changes.
- Monitored branch workflow and scheduled staff coverage for service needs.
- Managed staff scheduling, hiring and training processes.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Conducted regular performance reviews for all employees in the branch.
- Monitored financial performance of the branch on a monthly basis.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Resolved escalated customer complaints in a timely manner.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Developed strategies to increase customer satisfaction and loyalty.
- Provided feedback to employees for improved performance to encourage compliance with company policies and procedures.
Education
Bachelor of Nursing - LVN
Vernon College
Wichita Falls , TX 08.2026 - 09.2026
Harrell Accelerated Learning Center
Wichita Falls , TXSkills
- Loan documentation
- Staff management
- Training and development
- Customer service
- Time management
- Staff recruitment
- Communication
- Verbal communication
- Relationship building
- Dependable
- Approachable
Languages
English
Professional
References
References available upon request.
Timeline
Bachelor of Nursing - LVN
Vernon College
08.2026 - 09.2026
Branch Manager
Western Shamrock Finance
08.2022 - Current
Harrell Accelerated Learning Center