Work Preference
Overview
Summary
Work History
Education
Skills
Timeline
Generic
Open To Work

Kim Craig

Shawano,WI

Work Preference

Job Search Status

Open to work
Desired start date: Open to discussion

Desired Job Title

Machine OperatorForklift OperatorReceptionistPost Office Assistant

Work Type

Full TimePart Time

Location Preference

On-SiteRemote
Location: Shawano, WI, US
Open to relocation: Yes

Salary Range

50000/yr - 200000/yr

Important To Me

Paid time offHealthcare benefitsFlexible work hoursCareer advancementWork-life balance401k matchPaid sick leaveStock Options / Equity / Profit SharingWork from home optionCompany Culture

Overview

21
21
years of professional experience

Summary

Dynamic Branch Manager at Security Finance and Tax Services Corp, recognized for enhancing customer satisfaction and driving revenue growth. Expert in operations management and staff development, I successfully implemented strategic initiatives that improved performance metrics and optimized resource allocation, fostering a high-performing team culture.

Work History

Branch Manager

Security Finance and Tax Services Corp
11.2021 - 04.2026
  • Led daily operations ensuring compliance with regulatory standards and internal policies.
  • Developed training programs to enhance team performance and operational efficiency.
  • Analyzed branch performance metrics to identify improvement opportunities and implement strategic initiatives.
  • Oversaw customer service processes, enhancing client satisfaction through effective issue resolution.
  • Managed budgeting and financial reporting, optimizing resource allocation for maximum profitability.
  • Collaborated with cross-functional teams to streamline workflows and improve service delivery.
  • Conducted regular staff evaluations, providing constructive feedback to support professional development.
  • Implemented marketing strategies to increase branch visibility and attract new clients.
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.

Sr Asst Mngr

Security Finance and Tax Services
11.2011 - 10.2021
  • Managed client accounts, ensuring timely and accurate processing of tax documents.
  • Collaborated with team members to streamline workflow processes, enhancing overall efficiency.
  • Developed training materials for new staff, improving onboarding experience and knowledge retention.
  • Analyzed client financial data to identify opportunities for tax savings and optimize service delivery.

Assistant Manager

Security Finance and Tax Services
11.2009 - 11.2011
  • Coordinated daily operations ensuring compliance with financial regulations and policies.
  • Supported tax preparation processes, enhancing accuracy and efficiency for client submissions.
  • Assisted in training staff on software tools to optimize service delivery and productivity.
  • Developed client relationships, addressing inquiries to improve overall customer satisfaction.

Machine Operator

KI Bonduel
04.2005 - 11.2009
  • Operated machinery following safety protocols to ensure efficient production.
  • Monitored equipment performance, identifying issues and implementing corrective actions.
  • Assisted in training new operators on machine functions and safety standards.
  • Conducted quality checks on products to maintain compliance with specifications.
  • Complied with company and OSHA safety rules and regulations.
  • Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
  • Set up and ran machinery to produce exceptional products for industrial needs.
  • Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.

Forklift Operator

KI Bonduel
04.2005 - 11.2009
  • Operated forklifts safely to transport materials within warehouse environment.
  • Conducted routine inspections and maintenance on forklift equipment to ensure operational efficiency.
  • Loaded and unloaded goods from trucks, maintaining organization in storage areas.
  • Collaborated with team members to streamline inventory management processes.

Education

High School Diploma -

Bonduel High School
Bonduel, WI
05.1987

Skills

Branch operations management

Customer service

Customer relationships

Excellent time management skills

Attention to detail

Coaching and mentoring

Relationship building and management

Verbal/written communication

Strong team-builder

Staff management

Operations management

Decision-making

Cash handling

Team player

Training and development

Staff development

Staff training

Account review

Work prioritization

Goals and performance

Conflict resolution

Documentation

Friendly

Approachable

Loan documentation

Operational reports

Collections

Marketing

Loans

Shift scheduling

Regulatory compliance

Security and safety protocols

Federal regulations

Bottom line loanmaster loan servicing

Basic mathematical aptitude

Excellent communication skills

Dependable

Reliable

Timeline

Branch Manager

Security Finance and Tax Services Corp
11.2021 - 04.2026

Sr Asst Mngr

Security Finance and Tax Services
11.2011 - 10.2021

Assistant Manager

Security Finance and Tax Services
11.2009 - 11.2011

Machine Operator

KI Bonduel
04.2005 - 11.2009

Forklift Operator

KI Bonduel
04.2005 - 11.2009

High School Diploma -

Bonduel High School

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Kim Craig