Ashley Schild
Dollar General
Lyons,NE
10
years of professional experience
Retail Management Professional experienced in leading store operations and driving sales growth. Achieved sales targets and optimized store performance through effective team collaboration, inventory management, and customer service. Focused on enhancing store efficiency and creating positive shopping experiences.
Work History
Store Manager
3 Years 2 Months- Oversaw daily store operations to ensure compliance with company policies and procedures.
- Managed inventory levels, implementing effective stock rotation and replenishment strategies.
- Trained and mentored staff on customer service best practices and operational efficiency.
- Developed staff schedules to optimize labor costs while meeting operational needs.
Cashier
2 Years 3 Months- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained organized cash register and ensured compliance with cash-handling procedures.
- Assisted customers with inquiries and resolved issues to enhance shopping experience.
- Stocked Product as it came off truck
Store Manger
2 Months- Directed daily operations to optimize store performance and enhance customer satisfaction.
- Implemented promotional strategies to increase sales and improve overall store visibility.
- Trained and mentored staff on best practices in customer service and operational efficiency.
- Managed inventory levels, ensuring stock availability while minimizing excess product waste.
- Analyzed sales data to identify trends, driving informed decisions for merchandise selection.
- Oversaw scheduling and staffing to align workforce with peak business demands effectively.
- Ensured compliance with safety regulations and operational standards throughout the store.
- Managed inventory control, cash control, and store opening and closing procedures.
Customer Service Representative
3 Years 6 Months- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Collaborated with team members to enhance service quality and improve customer satisfaction levels.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Participated in training programs to enhance product knowledge and customer service skills.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Streamlined order processing workflows, resulting in increased efficiency and reduced response times.
Education
Emergency Medical Technician - Emergency Medicine
High School Diploma
Skills
Customer service
Customer relations
Store operations
Training and mentoring
Store opening and closing
Inventory management
Client engagement
Problem-solving
Timeline
Store Manager
Dollar General
06.2023 - CurrentRead More
Store Manger
Dollar General
11.2021 - 01.2022Read More
Cashier
Savemore Market
03.2021 - 06.2023Read More
Customer Service Representative
Oriental Trading Company
09.2016 - 03.2020Read More
Northeast Community College
Emergency Medical Technician from Emergency Medicine
Read More
Lyons-Decatur Northeast
High School Diploma
Read More