Ashley Schlichting
San Francisco,CA
Summary
Accomplished Shift Leader at Starbucks with a proven track record in problem-solving and motivational leadership. Expert in cash handling and fostering team unity, significantly enhancing customer satisfaction and operational efficiency. Skilled in training and supervising teams, ensuring compliance with safety protocols, and resolving customer issues with empathy and professionalism.
Overview
2024
2024
years of professional experience
Work History
Shift Leader
Starbucks
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Customer Service Representative
Target
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Drug and Alcohol Counselor
Magnolia Women’s Recovery Center
11.2020 - 08.2023
- Facilitated group therapy sessions for diverse clientele, promoting peer support and healthy coping mechanisms.
- Established strong rapport with clients from diverse backgrounds and demographics, fostering an atmosphere of trust for open communication during counseling sessions.
- Conducted substance abuse assessments and screenings to accurately identify client needs and appropriate levels of care required.
- Expanded community outreach efforts, resulting in increased awareness of available substance abuse resources and prevention initiatives.
- Reduced relapse occurrences for clients through consistent follow-up appointments and support group referrals.
- Streamlined case management processes to reduce administrative burden and increase time spent providing direct client services.
- Enhanced communication with medical professionals to ensure comprehensive care for clients with co-occurring disorders.
Customer Service Representative
Telecom Network Solutions Private
11.2020 - 11.2021
- Facilitated group therapy sessions for diverse clientele, promoting peer support and healthy coping mechanisms.
- Established strong rapport with clients from diverse backgrounds and demographics, fostering an atmosphere of trust for open communication during counseling sessions.
- Conducted substance abuse assessments and screenings to accurately identify client needs and appropriate levels of care required.
- Expanded community outreach efforts, resulting in increased awareness of available substance abuse resources and prevention initiatives.
- Reduced relapse occurrences for clients through consistent follow-up appointments and support group referrals.
- Streamlined case management processes to reduce administrative burden and increase time spent providing direct client services.
- Enhanced communication with medical professionals to ensure comprehensive care for clients with co-occurring disorders.
Education
Associate Degree In Substance Abuse Counseling - Drug And Alcohol Counselor
CCAPP
Sacramento, CA06.2019
GED -
Roseville High School
Roseville, CA06.2010
Skills
- Positive attitude
- Cash handling
- Problem-solving
- Flexible schedule
- Strong verbal and written communication
- Training assistance
- Team supervision
- Motivational leadership
Timeline
Drug and Alcohol Counselor
Magnolia Women’s Recovery Center
11.2020 - 08.2023
Customer Service Representative
Telecom Network Solutions Private
11.2020 - 11.2021
Shift Leader
Starbucks
Customer Service Representative
Target
Associate Degree In Substance Abuse Counseling - Drug And Alcohol Counselor
CCAPP
GED -
Roseville High School