Summary
Overview
Work History
Background
Accolades Achievements
Timeline
Generic

ASHLEY SCHROM

Beaverton,OR

Summary

I am seeking an opportunity to a find a career where I can expand my knowledge in leadership, team building, and showcase my excellence in customer service.

Overview

16
16
years of professional experience

Work History

Sales and Service Manager

24 Hour Fitness
12.2024 - Current
    • Increase sales revenue by implementing innovative strategies and fostering strong relationships with guests and members.
    • Developing a sales team through effective coaching, mentoring, and performance management.
    • Streamline internal processes including the C.A.R.E. process for increased efficiency, improving overall team performance and productivity.
    • Enhanced customer satisfaction rates by delivering exceptional service and promptly addressing concerns.
    • Generates new business through lead management
    • Ensures new members are properly on-boarded with a plan to help achieve their intended health and wellness goals.
    • Consistently achieve and exceed personal and team sales goals.
    • Partner with General Manager to provide a best-in-class, member experience that is tailored to guest and member needs.
    • Engage members with various fitness offerings including personal training, group exercise classes and 24GO digital content.
    • Lead by example to provide a clean, friendly, well-maintained club to members and guests.

Sales and Service Expert

24 Hour Fitness
03.2024 - 11.2024
  • Strong customer service skills
  • Effective communication skills
  • In-depth knowledge of C.A.R.E. sales practice and other sales techniques
  • Ability to promote customer satisfaction and resolve billing issues
  • Problem-solving skills throughout the entire club
  • Created customized solutions for clients'' unique needs, ensuring a tailored approach that resulted in higher conversion rates.
  • General understanding of the fitness industry
  • Ability to handle emergency situations

Dayshift Manager/Outside Sales

Monkeys Subs
04.2021 - 12.2023
  • In charge of hiring and training all employees
  • Manage & assist with catering orders as needed
  • Recruit new catering clients with the objective of creating an ongoing sales order with them
  • In charge of all inventory
  • Ordering and in person shopping or all supplies including food, bags, tools, and cleaning supplies on a large scale
  • Maintain contact with owners and merchants regarding business
  • Balance cash and credit card transactions, prepare bank deposits
  • Ability to work well in a team environment
  • Superior Customer Service and Sales
  • Food Prep and current food handlers card

Receptionist/Sales

Oranj Studio
08.2018 - 04.2020
  • Superior Customer Service and Sales
  • Answer and route calls on multi-line phone systems
  • Develop a preferred customer list to increase the salon sales
  • Balance cash and credit card transactions, prepare bank deposits
  • Analyze and monitor sales activity and trends, prepare reports
  • Prepare and Promote Client Parties and Events including Art Shows

Spa Receptionist/Sales Trainer

B Salon & Spa at the Bethany Athletic Club
05.2017 - 08.2018

Personal Stylist/Sales & Merchandising

Janelle James Boutique
09.2013 - 06.2016

Personal Assistant/Administrative Assistant to the Creative Director

Peter Corvallis Productions
03.2013 - 09.2013

Lead Sales Specialist- INC Department

Macy's
06.2012 - 03.2013

Lead Spa and Salon Coordinator & Events Co-Coordinator

Oregon's Grand Salon Spa
01.2009 - 05.2012

Background

I have an extremely strong sales background in addition to customer service. When you need things done, you come to me! I am “The Go-To Girl!”. I am capable of directing multiple employees and achieving projected sales goals in addition to growing personal clientele while maintaining a cohesive team environment. I am a very outgoing person who is more than enthusiastic about providing great customer service to achieve a great customer experience.

Accolades Achievements

  • #4 In Sales in the Nation for 24 Hour Fitness in June 2024 & July 2024
  • Holds 4 Club Records at the 24 Hour Fitness Tanasbourne location & 1 Club Record for Murray-Scholls location
  • Top in Sales Revenue for the District multiple occasions, 24 Hour Fitness
  • Top in Fitness Revenue/Fitness Attachment by Sales Team Members for the District multiple occasions, 24 Hour Fitness
  • Top In Sales, Top In Rebooking, and Most Inspirational Employee 2010 for Oregon's Grand Salon & Spa
  • Top In Sales Daily/Weekly for Macy's (Top 10 in the store)
  • Recognized by Macy's Store Directors as Top Sales Team for Credit Applications Processed
  • Top in Sales Daily/Weekly/Monthly for Janelle James Boutique

Timeline

Sales and Service Manager

24 Hour Fitness
12.2024 - Current

Sales and Service Expert

24 Hour Fitness
03.2024 - 11.2024

Dayshift Manager/Outside Sales

Monkeys Subs
04.2021 - 12.2023

Receptionist/Sales

Oranj Studio
08.2018 - 04.2020

Spa Receptionist/Sales Trainer

B Salon & Spa at the Bethany Athletic Club
05.2017 - 08.2018

Personal Stylist/Sales & Merchandising

Janelle James Boutique
09.2013 - 06.2016

Personal Assistant/Administrative Assistant to the Creative Director

Peter Corvallis Productions
03.2013 - 09.2013

Lead Sales Specialist- INC Department

Macy's
06.2012 - 03.2013

Lead Spa and Salon Coordinator & Events Co-Coordinator

Oregon's Grand Salon Spa
01.2009 - 05.2012

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ASHLEY SCHROM