Ashley Scott
Junction City,KS
Summary
Seasoned Customer Associate with 2 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.
Overview
5
5
years of professional experience
Work History
Cashier
Party City
04.2019 - 09.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Informed customers about special promotions and provided detailed information for various products.
- Provided training and support to new associates to help provide high-quality customer service.
- Increased revenue by cross-selling and upselling products and services.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Background Investigator
Lowers Risk Group
02.2021 - 04.2021
- Obtained background check data on characters, financial statuses and personal histories.
- Documented information and submitted detailed reports.
- Reviewed and analyzed detailed records.
Cleaner
The Cleaning Authority
09.2018 - 12.2018
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Removed trash, debris and other waste materials from premises.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals, and materials properly and with caution.
- Provided assistance to other staff members with cleaning of difficult areas.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Delivered quality customer service to address urgent needs and cleaning requests.
Construction Laborer
A.R. Scott Construction
06.2016 - 11.2017
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
- Used variety of hand and power tools to complete tasks.
- Loaded and unloaded materials and equipment onto and off construction sites.
- Loaded and unloaded materials onto trucks and trailers.
- Cleaned and maintained tools, equipment and worksites.
- Moved and cleared debris from work sites to dispose of in designated areas.
- Finished surfaces of woodwork or wallboard in houses and buildings with paneling, paint and hand tools.
Packer
Hallmark
05.2017 - 07.2017
- Protected materials for transport by correctly packaging products in boxes and crates.
- Placed items into bags, boxes or other containers.
- Inspected items for defects and damage.
- Assembled boxes, cartons and containers to package items.
- Sorted and stacked finished items.
- Operated shrink wrap, banding and other wrapping machines.
Salesperson
Anderson Windows
01.2019 - 03.2019
- Traveled by foot or automobile to deliver or sell merchandise or services.
- Used scripts or persuasive sales techniques to convince clients in purchasing windows.
Education
High School Diploma -
Lawrence Virtual High School
Lawrence, KS05.2018
Skills
- Effective Writing Skills
- Customer Service
- Refunds and Exchanges
- Creative Writing
Timeline
Background Investigator
Lowers Risk Group
02.2021 - 04.2021
Cashier
Party City
04.2019 - 09.2020
Salesperson
Anderson Windows
01.2019 - 03.2019
Cleaner
The Cleaning Authority
09.2018 - 12.2018
Packer
Hallmark
05.2017 - 07.2017
Construction Laborer
A.R. Scott Construction
06.2016 - 11.2017
High School Diploma -
Lawrence Virtual High School