Ashley Scott
Murrieta
Summary
Dedicated team member with excellent communication skills and a pleasant demeanor. Capable of quickly learning and improving performance in order to meet and exceed customer demands. Creative problem solver, capable of assisting customers with a variety of needs and obtaining management support for more complex issues. Organized and enthusiastic, with experience processing payments accurately and ensuring high levels of customer satisfaction in all interactions.
Overview
7
7
years of professional experience
Work History
Customer Care Representative
Brainyactz Escape Rooms
Temecula, CA
07.2025 - Current
- Welcoming guests, delivering briefings, and maintaining a high energy and enthusiastic personality
- Resetting rooms making sure everything is in place and in 100% clean and proper stature
- Troubleshooting broken locks, props, and technical difficulties
- Speaking on the phone to customers looking to book services and or get information about what we provide
Camp Counselor/Lifeguard
Pauma Valley Country Club
Pauma Valley, CA
07.2019 - 07.2024
- Oversaw camper activities in order to address behavioral issues while also encouraging fun, safety, and inclusivity.
- Give campers instructions for various activities.
- Kept track of allergies and dietary restrictions, ensuring that campers received the proper meals and snacks.
- Observed and escorted participants in the program to and from activities and field trips.
- Counseled children who were acting out on the importance of respect, kindness, and understanding through positive reinforcement.
- Worked with other camp counselors to come up with fun and educational activities for the campers.
Swim Instructor
Noonan family swim school
Temecula, CA
01.2024 - 05.2024
- Coached a variety of swimming programs for kids ranging in age from 2 to 15.
- Kept track of each student's progress and provided constructive feedback on areas where they could improve.
- Used a variety of teaching aids to close learning gaps and effectively instruct and motivate students.
- Taught special needs students, including those with conditions, private lessons in floating and treading water techniques.
- Maintained strong proficiency in CPR, First Aid, and [Type] rescue techniques to provide optimal support to individuals in distress.
Education
Food Handler -
Food Handlers Association
Murrieta, CAHigh School Diploma -
California Virtual Academy
Murrieta, CA06.2025
Skills
- POS trained
- Customer service
- Solid problem solver
- Strong verbal communication
- Public speaking
- Organization
- Planning and coordination
- Sanitation and cleanliness
- Problem resolution
- Excellent math skills
- Conflict resolution
- Opening and closing duties
Timeline
Customer Care Representative
Brainyactz Escape Rooms
07.2025 - Current
Swim Instructor
Noonan family swim school
01.2024 - 05.2024
Camp Counselor/Lifeguard
Pauma Valley Country Club
07.2019 - 07.2024
Food Handler -
Food Handlers Association
High School Diploma -
California Virtual Academy