Ashley Sellers

I started a private Med Spa in Clear Lake from scratch with 4 clients, I now have over 1500 clients.

Work as a Massage Therapist and Esthetician at NASA, as well as all events.

Managed up to 10 employees, 148 % sales increase in my 1st year of taking over the store. Supplied the correct parts to the repair shops we service, on time, Worked with customers to pay off balances and reestablish trust. Financially balanced the store every day, week and month. Very familiar with P&L..Difficult to attain "Store of the month" 2x in 1st 2 years, until market was close to saturation. Maintained profit and loss efficiently. Held the responsible parties accountable for missing or late product
Maintained a very accurate inventory by following procedures and cycle counting. My store had highest contribution increase in 2014 over 2013 in Houston. Enthusiastically followed company policies and procedures, Passionately maintained a positive work environment for all employees. Fine tuned store operations to run as efficiently, profitable & fast paced as possible while >keeping employee morale high. Aggressively sought out the opportunity of new business with a fine tuned approach. Attended monthly meetings to share information with other store managers so that we may continue to improve, and learn. Solved multiple problems daily, always in favor of customer service, through face to face communication, & compromise. Logged daily and weekly reports of all communications with customers. Met with various customers weekly in person to communicate and listen for opportunities for improvement. Worked with outside and inside sales reps closely through frequent communication, to maximize sales and customer service, and minimize any loss or disappointment.

I created & modified documents with Microsoft Office; Word, Excel and PowerPoint.

Created client invoicing & monthly report development

Used my ability to manage & bring people together in a way that created a dynamic team from scratch

Researched, priced, purchased & stocked office supplies

Coordinated and maintained all employee & office records

Used excellent phone communication skills as well as having a pleasant phone voice

Exercised exceptional customer service as needed for clients in trying, volatile situations

Maintained hard copy's & an electronic filing system

Organizing office functions, executive & team meetings

Expert in shipping procedures using UPS/FedEx/USPS and freight when shipping & receiving

Supported office staff & executives in assigned project-based work

Aggressively tackled new & pressing projects

Cross-trained employees and provided back-up for other customer service representatives when needed.

Interacted with customers & retail buyers to follow-up on shipping statuses and expedited orders.

Promptly responded to general inquiries from members, staff, & clients via mail, e-mail phone, fax & in person

Maintained & balanced cash supply in cash drawers

Accurately logged all daily shipping & receiving orders.

Communicated all merchandise needs or issues to appropriate departments

Processed merchandise returns & exchanges, online & in store

Organized monthly sales reports for the Sales Department, IT team, and Executives to track product, website & productivity.

Unique ability to lead a team as well as learn from them

General bartending duties. Daniel Costello, proprietor at the time, is looking forward to your call (281) 435 5437.

I handled all natural pet food & pet supplement distribution and retail sales in Texas, Louisiana & Mississippi for Solid Gold Pet Food, Added 120 new wholesale accounts in 2 years including PETCO and Whole Foods Arranged travel accommodations & entertainment for vendors, clients, myself. Traveled 8x per year to related trade shows to promote products. Traveled to acquire new pet food/ supplements & pet product lines. Handled accounts receivable/ payable in person and over the phone. Conducted monthly inventory control. Became experienced with collections in person and over the phone. Provided detailed customer service at a wholesale level. Managed client accounts in detail. Directed Sales and Marketing. Managed employees including warehouse, distribution, & office personnel Arranged maintenance on office equipment and company vehicles

Sold roofs; (contracted jobs) from door to door in weather stricken areas, Cold called all leads in person, Met with insurance adjusters to negotiate insurance approvals for repairs that were needed. Created and maintained relationships with adjusters from all insurance companies as well as built a reputation for my company and myself amongst homeowners through word of mouth.