Ashley Semien
Houston,TX
Summary
Driven customer service supervisor offers several years of expertise in sales management and office administration. Polished in strategic planning and employee relations. Adaptable and versatile professional equipped with sound judgment and performance-based management approach.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Kitchen Manager
Circle K
Houston, TX
01.2024 - 08.2024
- Collaborated with Store Manager on merchandising audits and played an integral role in organizing and managing store operations.
- Ensured consistent availability of fresh products and hot food items
- Followed up with customers to ensure their satisfaction with products or services they received.
- Maintained accurate records of food costs, labor costs, waste management and other related expenses.
Overnight Team Lead
Pilot Flying J Travel Center
Pasadena, TX
05.2021 - 11.2023
- Completed paperwork accurately and timely according to established guidelines.
- Restocked and cleaned store to ensure readiness for next shift. Maintained organization to enhance efficiency.
- Assisted in resolving customer complaints or issues quickly and efficiently.
- Monitored workflow, productivity, and customer service levels.
- Trained new employees on safety protocols, job duties, and customer service standards.
CSR
NCO Group
Houston, TX
11.2018 - 01.2021
- Provided customer service support to customers over the phone and by email.
- Demonstrated excellent verbal communication skills when interacting with customers.
- Handled customer inquiries and complaints in a timely manner.
- Gathered feedback from customers regarding products and services.
Education
High School Diploma -
North Shore Senior High School
Houston, TX05-2005
Skills
- Inventory Management
- Scheduling
- Supply Ordering
- Recruitment
- Food Safety
- Kitchen Management
- Food Preparation
- Staff Training and Development
Certification
- TABC
- Food Handling License
- Management Skills
- Typing 50-60 WPM
Timeline
Kitchen Manager
Circle K
01.2024 - 08.2024
Overnight Team Lead
Pilot Flying J Travel Center
05.2021 - 11.2023
CSR
NCO Group
11.2018 - 01.2021
High School Diploma -
North Shore Senior High School