Microsoft PowerPoint
Ashley Senn
Case Management
Omaha,NE
Summary
Motivated and dedicated Case Manager with a strong history of managing a high-volume workload while meeting hard deadlines in a fast-paced environment. Passionate about developing and facilitating programs. Comprehensive knowledge of social justice issues and systems affecting marginalized communities. Collaborative and analytical advocate builds strategic partnerships, advocate for clients and advance change for communities in need.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
1
1
Language
Work History
Pulmonary/Pediatrics Social Worker
Ambassador Health of Omaha
Omaha, NE
2018.01 - 2022.06
- Addressed clinical, financial, and social concerns for patients
- Provide leadership in identifying and acquisition of resources (local, state, and federal) for support of families
- Advocated for patients and their families
- Maintain statistics on completed work, client files, and office files including update of files and analysis of information for reporting purposes
- Participate in discharge planning with other staff members and ensure discharge plans are executed in within deadline
- Facilitated meetings with patient, family, caregivers, and community agencies to clarify and resolve any issues regarding care plans
- Completion of appropriate sections of MDS and individualized care plans
- Interviewed clients, families or groups to assess situations, limitations and issues and implement services to address needs.
- Knowledge of Medicaid, Medicare, and Managed Care.
Medicaid Waiver Services Coordinator
Eastern Nebraska Office on Aging
Omaha, NE
2014.01 - 2018.01
- Completed assessments to determine eligibility for Medicaid Waiver Program
- Maintained accurate records and full compliance with government regulations and agency guidelines
- Designed individualized service plans that focused on clients' goals and preferences
- Advocated for client rights and dignity; educated client/families on community resources available in coverage area
- Advised clients/families how to navigate Medicare and Medicaid systems
- Assisted with Medicaid Waiver referral intake process, was liaison between client and service providers to enhance communication and working relationships
- Adapted and complied with program and policy changes
- Identified needs and compiled community resources to update division resource book
- Collaborated with various health care professionals to establish appropriate services for discharge planning
- Managed caseload of +50 clients in 5-county region.
Community Support/Crisis Specialist
Omni Behavioral Health
Omaha, NE
2013.01 - 2014.01
- Coordinated patient care from pre-admission to post discharge follow-up
- Delivered comprehensive therapeutic services to children, adolescents and adults involved with child welfare and prevention services
- Provided crisis intervention and substance abuse services to patients
- Interviewed and evaluated clients, including conducting safety and risk assessments
- Counseled individuals and families regarding mental health, substance abuse, physical abuse, and rehabilitation options
- Conducted group therapy sessions at Omni's Outpatient Eating Disorder Clinic which focused on: body image, appropriate coping skills, nutrition, and medical consequences of eating disorders
- Provided families and clients with on-going crisis support
- Maintained caseload which exceeded standard capacity.
Medication Aide/Certified Nursing Assistant
Lakeside Immanuel Communities
Omaha, NE
2010.01 - 2013.01
- Assisted residents with activities of daily living including meal assistance, transferring patients using assistive devices, bathing, dressing, grooming, and administering medications
- Corresponded with residents' physicians, maintained detailed medical records, and informed healthcare team on residents' status
- Complied with HIPAA standards in all patient documentation and interactions.
- Kept digital records of patient details, medications, billing and other activities
Education
Bachelor of Science - Nursing
University of Nebraska Medical Center
Omaha, NE 2010.01 - 2012.01
Bachelor of Science - Biology
University of Nebraska Omaha
Omaha, NE 2006.01 - 2009.01
Eastern Nebraska Office
Omaha, NESkills
Referrals and networking
Case management
Online training experience
Critical Thinking
Active Listening
Team Building
Written Communication
Excellent Communication
Cultural Awareness
Training material development
Project implementation
Accomplishments
- Created new initiative geared toward teaching patients with developmental delays.
- Lead project with a team of 6-7 specialists in the development of "Home for the Holidays", a program that allows long-term care patients to be with their loved ones during the holiday seasons.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Worked closely with medical professional team for short term care patients to discharge home while coordinated training for family members to continue care outside of facility.
Software
Microsoft Excel
Microsoft Word
NFocus
Microsoft Outlook
Microsoft Teams
Timeline
Pulmonary/Pediatrics Social Worker
Ambassador Health of Omaha
2018.01 - 2022.06
Medicaid Waiver Services Coordinator
Eastern Nebraska Office on Aging
2014.01 - 2018.01
Community Support/Crisis Specialist
Omni Behavioral Health
2013.01 - 2014.01
Medication Aide/Certified Nursing Assistant
Lakeside Immanuel Communities
2010.01 - 2013.01
Bachelor of Science - Nursing
University of Nebraska Medical Center
2010.01 - 2012.01
Bachelor of Science - Biology
University of Nebraska Omaha
2006.01 - 2009.01
Eastern Nebraska Office