Ashley severtson
OAKWOOD
Summary
Empathetic professional with a strong background in direct support and customer service. Known for implementing individualized care plans and fostering meaningful connections between clients and their families. Eager to leverage skills in problem-solving and team collaboration to enhance client outcomes.
Overview
13
13
years of professional experience
Work History
Direct Support Professional
We are limitless
Defiance
05.2024 - 08.2025
- Assisted individuals with daily living activities and personal care needs.
- Provided companionship and emotional support to enhance quality of life.
- Facilitated communication between clients and their families or caregivers.
- Implemented individualized plans to promote client independence and well-being.
- Maintained accurate documentation of client progress and daily activities.
- Collaborated with healthcare professionals to ensure comprehensive care for clients.
- Monitored client behavior and reported any changes to the support team.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Accompanied individuals on outings to promote independence and integration into the community.
- Maintained clean and well-organized environment for client happiness and safety.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
Managing Cosmetologist
Famous hair
Marion
12.2012 - 12.2017
- Managed daily operations and scheduling for team of cosmetologists.
- Provided exceptional customer service and personalized beauty consultations.
- Trained new staff on salon procedures and product knowledge.
- Maintained cleanliness and organization of salon equipment and workstations.
- Promoted salon services and products through effective communication skills.
- Collaborated with team members to enhance client satisfaction and retention.
- Implemented health and safety standards to ensure a safe environment for clients.
- Resolved conflicts among employees in a professional manner.
- Assisted with basic bookkeeping, filing and maintaining clients' records.
- Backed up reception desk by answering phones, scheduling appointments, and processing payments.
- Introduced modern techniques to style and stay up to date with newest trends in hair, nails and makeup.
Education
Cosmetology -
Sentinel Career Center
Tiffin, OH05-2006
Upper Sandusky High School
Upper Sandusky, OH05-2006
Skills
- Daily living assistance
- Individualized support plans
- Behavior monitoring
- Documentation accuracy
- Collaboration with healthcare
- Client relationship management
Timeline
Direct Support Professional
We are limitless
05.2024 - 08.2025
Managing Cosmetologist
Famous hair
12.2012 - 12.2017
Cosmetology -
Sentinel Career Center
Upper Sandusky High School