ASHLEY SHANKS
Overview
8
8
years of professional experience
Work History
Recreation Leader
City of Detroit
Detroit, MI
05.2025 - Current
- Developed positive and productive relationships with senior citizen, youth, parents and staff.
- Facilitated team-building exercises among participants to promote cooperation, communication skills development.
- Enhanced participant enjoyment by designing and implementing diverse recreational activities and programs.
- Boosted community engagement by organizing special events, such as sports tournaments and cultural celebrations.
ESE Paraprofessional
Detroit Public School Community District
Detroit, MI
09.2023 - 05.2025
- Supported students with disabilities in the classroom by providing instruction
- Guidance and assistance.
- Facilitated communication between teacher and parents and other professionals to ensure student success.
- Provided individualized instruction for students with special needs according to their IEPs.
Behavior Technician
Gateway Pediatric Therapy
Dearborn, MI
04.2023 - 08.2023
- Provided direct behavioral intervention services to children with autism spectrum disorder and other developmental disabilities. Conducted functional assessments
- Collected data
- implemented behavior plans based on assessments. Instructed clients in social skills training techniques such as positive reinforcement
- Prompting and shaping behaviors.
- Maintained detailed records of sessions including progress notes
- Daily logs
Content Moderator (Remote)
Majorel
Detroit, MI
09.2022 - 04.2023
- Monitored user-generated content for violations of community standards. Performed moderation tasks such as deleting and suspending
- Ensured adherence to company guidelines while moderating online forums and social media sites.
Technical Support Customer Service Advisor
Anthology
01.2022 - 08.2022
- Resolving inbound customer calls and inquiries
- Searching and navigating the knowledge base to identify appropriate resolution for client issues
- Documenting information into web-based ticketing system
- Escalating unique issues or inaccurate information contained for review in a timely manner
- Remote
Rental Sales Agent
Avis Budget Group
Detroit, MI
09.2021 - 12.2021
- Assisted customers in selecting rental vehicles that met their needs
- Greeted customers and provided excellent customer service. Handled customer complaints promptly and professionally to maintain a high level of customer satisfaction.
- Processed reservations for customers over the phone or at the counter.
Housekeeper
Henry Ford Hospital
Detroit, MI
11.2019 - 12.2020
- Swept and mopped floors
- Vacuumed carpets and rugs
- Dusted furniture
- Wiped down surfaces. Cleaned bathrooms
- Including toilets
- Tubs
- Showers and sinks
- Changed bed linens and towels
- Tidied up rooms. Sanitized all areas of the hospital lobby and public restrooms.
Assistant Store Manager
Cityman USA
Dearborn, MI
07.2017 - 11.2019
- . Managed the day-to-day operations of the store
- Including customer service
- Inventory management and staff scheduling. Monitored sales activities to ensure that customers receive satisfactory service and quality goods
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
Education
High School Diploma - undefined
Madison High School
Madison Heights, MI06.2017
Skills
- Dependability
- Communication
- Leadership Development
- Customer Service
- Teamwork
- Behavioral invention
LANGUAGES
English
Timeline
Recreation Leader
City of Detroit
05.2025 - Current
ESE Paraprofessional
Detroit Public School Community District
09.2023 - 05.2025
Behavior Technician
Gateway Pediatric Therapy
04.2023 - 08.2023
Content Moderator (Remote)
Majorel
09.2022 - 04.2023
Technical Support Customer Service Advisor
Anthology
01.2022 - 08.2022
Rental Sales Agent
Avis Budget Group
09.2021 - 12.2021
Housekeeper
Henry Ford Hospital
11.2019 - 12.2020
Assistant Store Manager
Cityman USA
07.2017 - 11.2019
High School Diploma - undefined
Madison High School