Thomas Perez
Sioux Falls,SD
Summary
Reliable and results-driven professional with experience as an Amazon Delivery Driver and Field Service Technician installing and troubleshooting internet, TV, and phone services. Demonstrated ability to work efficiently in fast-paced environments while maintaining safety, accuracy, and high customer satisfaction. Strong technical and problem-solving skills combined with effective communication and time management. Proven supervisory experience in coordinating teams, training staff, and supporting operational goals.
Overview
2
2
years of professional experience
Work History
Recreation Leader
Sioux Falls Parks And Recreation
Sioux Falls, SD
11.2025 - Current
- Supervises and supports ice ribbon activities, ensures skater safety, provides customer service, and assists with daily operations and special events to create a fun and welcoming experience.
Delivery Driver
Falls Delivery/Amazon Delivery
Sioux Falls, SD
01.2025 - Current
- Delivered packages safely and on time, ensuring a positive customer experience. Followed planned routes, met daily delivery targets, and maintained high standards of safety and efficiency. Handled packages with care and adhered to company protocols and safety regulations.
Field Service Technician
Midco
Sioux Falls, SD
07.2024 - 10.2024
- Successfully installed and upgraded company-maintained equipment across various field locations, ensuring smooth and efficient operations. Expertly configured both hardware and software components following installation to guarantee seamless integration and functionality. Additionally, performed routine maintenance on technology equipment, proactively identifying and troubleshooting issues to minimize downtime and ensure continued reliability and performance of all systems.
Education
Diploma - Computer Technician
Southeast Technical College
Sioux Falls, SDAssociate of Applied Science Degree - Information Technology Security
Southeast Technical College
Sioux Falls, SD05.2024
Skills
Encouraged innovative thought processes to enhance creative solutions and strengthen problem-solving skills
Utilized sophisticated analytical methods to solve intricate problems and enhance decision-making
Orchestrated effective resolution strategies to enhance overall customer experience
Facilitated collaborative efforts within the team to achieve project objectives and drive success
Promoted ongoing education initiatives to enhance skills and adaptability in a dynamic work environment
Applied field service knowledge to streamline operations and improve customer experience
Executed repair and maintenance procedures on equipment to enhance reliability and performance
Applied advanced technical skills to improve project results and stimulate innovative solutions
Delivered comprehensive ladder safety training to promote adherence to safety standards
Applied technical skills to effectively utilize hands-on tools and testing equipment for quality assurance
Conducted thorough troubleshooting to enhance system reliability and minimize downtime
Utilized ticketing system expertise to enhance customer support efficiency and satisfaction
Facilitated efficient transportation of products to support logistics operations
AWARDS
Graduated with High Honors, Level 2 Supervisor training certificate, Field Service Technician Level 1 certificate
Timeline
Recreation Leader
Sioux Falls Parks And Recreation
11.2025 - Current
Delivery Driver
Falls Delivery/Amazon Delivery
01.2025 - Current
Field Service Technician
Midco
07.2024 - 10.2024
Diploma - Computer Technician
Southeast Technical College
Associate of Applied Science Degree - Information Technology Security
Southeast Technical College