Ashley Sherard
Goldsboro,NC
Summary
Dynamic leader with extensive experience at AT&T, excelling in strategic sourcing and supplier relationship management. Proven track record in enhancing vendor performance, driving sustainability initiatives, and fostering teamwork. Achieved significant cost reductions and improved operational efficiency through innovative project management and negotiation expertise. Demonstrates exceptional communication skills and a commitment to achieving company goals.
Overview
16
16
years of professional experience
Work History
Senior Sourcing Manager
AT&T Mobility
02.2015 - Current
- Conducted comprehensive spend analysis to identify cost reduction opportunities through strategic sourcing initiatives.
- Identified potential risks in the supply chain, developing contingency plans to mitigate disruptions and minimize impact on operations.
- Contributed to company growth by expanding product offerings through careful supplier selection based on performance criteria such as reliability, quality, innovation capability, and cost competitiveness.
- Enhanced vendor performance with thorough evaluations, consistent communication, and regular feedback sessions.
- Reviewed and approved purchase orders and invoices for accuracy and completeness.
- Cultivated strong relationships with vendors to maintain and improve levels of customer service.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Analyzed project performance data to identify areas of improvement.
- Established effective communication among team members for enhanced collaboration and successful project completion.
Specialist Network Control
AT&T Mobility
12.2013 - 02.2015
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Managed budgets effectively, consistently staying within financial constraints while maximizing resource allocation for optimal results.
- Collected, arranged, and input information into database system.
- Generated reports detailing findings and recommendations.
Customer Service Representative Team Lead
AT&T Call Center
07.2008 - 11.2013
- Provided ongoing support to team members through mentoring, coaching, and skill development sessions.
- Boosted morale within the team by organizing engaging team-building activities and encouraging open communication among peers.
- Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.
- Conducted regular performance evaluations, setting clear expectations and providing constructive feedback to support professional growth.
- Monitored team metrics, identifying opportunities for improvement and implementing targeted coaching plans.
- Improved overall call center performance with effective coaching and feedback to team members.
- Reduced average handle time by providing ongoing coaching on efficient call handling techniques.
- Collaborated with cross-functional departments to resolve complex customer issues in timely manner.
- Handled day-to-day customer contact via phones, faxes, and emails.
- Implemented quality assurance measures to monitor calls and identify areas for improvement within team''s performance.
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
- Built positive rapport and relationships for high levels of customer satisfaction.
Education
High School Diploma -
Goldsboro High School
Goldsboro, NC06.2002
Skills
- Sustainability Initiatives
- Teamwork and Collaboration
- Supplier Relationship Management
- Negotiation expertise
- Strategic Sourcing
- Project Management
- Innovation and Creativity
- Time Management
- Verbal and written communication
Timeline
Senior Sourcing Manager
AT&T Mobility
02.2015 - Current
Specialist Network Control
AT&T Mobility
12.2013 - 02.2015
Customer Service Representative Team Lead
AT&T Call Center
07.2008 - 11.2013
High School Diploma -
Goldsboro High School