Ashley Shilling
Primghar,IA
Summary
Dynamic Assistant Manager and Certified Nursing Assistant with a proven track record at ProGo and Prairie View Nursing Home. Excelled in operations management and patient-focused care, enhancing customer satisfaction and patient safety. Skilled in cost reduction and customer relations, demonstrating exceptional task delegation and patient assessments.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Progo
Primghar, Iowa
11.2014 - Current
- Developed operational strategies to enhance efficiency and productivity.
- Guided and supported junior staff with daily tasks, projects, and objectives.
- Provided exceptional customer service and resolved issues and concerns.
- Monitored customer feedback and implemented necessary changes.
- Handled escalated complaints in a timely manner to ensure customer satisfaction.
- Managed store operations, including product ordering and inventory stocking.
- Oversaw scheduling and office administration to support daily operations.
Certified Nursing Assistant
Prairie View Nursing Home
Sanborn, Iowa
10.2016 - 06.2018
- Assisted patients with daily living activities including bathing, grooming, and dressing.
- Provided basic patient care by measuring vital signs and recording intake/output.
- Reported changes in patient conditions to nursing staff for appropriate action.
- Ensured patient safety and upheld rights while supervising interactions.
- Responded promptly to call lights and attended to patient needs.
- Observed and reported changes in patients’ physical or mental conditions.
- Acted quickly in emergency situations involving sudden illness or injury.
Education
High School Diploma -
South O'Brien High School
Paullina05-2017
Skills
- Product and service knowledge
- Cost Reduction
- Task Delegation
- Recruiting and Interviewing
- Operations Management
- Customer Relations
- Patient Relations
- Compliance Understanding
- Quality Assurance
- Direct Patient Care
- Electronic Charting
- Patient Assessments
Timeline
Certified Nursing Assistant
Prairie View Nursing Home
10.2016 - 06.2018
Assistant Manager
Progo
11.2014 - Current
High School Diploma -
South O'Brien High School