Ashley Shirley
Hillsboro
Summary
Dynamic accountability leader with a proven track record at Ulta Beauty, excelling in operations management and staff development. Adept at strategic planning and enhancing customer service excellence. Successfully led a team of 30+ associates, driving sales and fostering a culture of engagement. Recognized for critical thinking and effective communication, ensuring high performance and operational standards.
Overview
14
14
years of professional experience
Work History
Co Manager
Ulta Beauty
02.2023 - Current
- Oversee daily store operations, ensuring excellence in customer experience, sales performance, and operational standards.
- Lead, Coach, and develop management team and 30+ associates.
- Support salon operations, inventory management and product ordering
- Forecasted department goals and objectives and enforced deadlines for quality service and speedy task completion.
- Foster the culture of engagement, teamwork, and high execution standards.
- Manage payroll budgets, scheduling, staffing, hiring, and performance documentation.
- Key holder responsibilities including opening and closing duties and cash handling
- WTD/YTD sales and business acumen
- Weekly, Monthly yearly Touch Bases, Associate and Leader Reviews.
- Drive sales through credit and Corporate events
- Previously Experience Manager
911 Telecommunicator
Hill County Sheriff's Office
08.2021 - 10.2023
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Tracked changes in computer system to keep records current and accurate.
- Kept detailed and updated records of calls in physical and electronic databases.
- Utilized various software systems to facilitate movement, planning and scheduling.
- Trained employees on triaging and dispatching procedures to properly handle daily calls.
- Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
Pharmacy Technician Trainee
Eagle Drug
01.2020 - 08.2021
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Interpreted and processed medication orders under supervision of pharmacist.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Verified prescriptions and drug labels, documents and packages.
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Department Manager -Cosmetics & Housewares
Walmart
02.2012 - 12.2019
- Worked closely with sales associates to complete tasks.
- Followed safety protocols and company processes and procedures.
- Resolved customer complaints and adjusted policies to meet changing needs.
- Established and enforced clear goals to keep employees working collaboratively.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
- Drove quality assurance and effective evaluation, modification and improvement of services and developed work plans consistent with program goals and objectives.
- Executed scheduled inventory cycle counts and made necessary adjustments to virtual inventory records.
- Followed operational guidelines to properly unload and stock merchandise.
Education
Phlebotomy
McLennan Community College
Waco, TX05.2018
Skills
- Staff development and training
- Accountability Structure Leadership
- Relationship management
- Conflict resolution
- Trustworthiness and reliability
- Critical thinking
- Customer service excellence
- Effective communication
- Performance evaluation
- Payroll administration
- Strategic planning
- Operations management
Timeline
Co Manager
Ulta Beauty
02.2023 - Current
911 Telecommunicator
Hill County Sheriff's Office
08.2021 - 10.2023
Pharmacy Technician Trainee
Eagle Drug
01.2020 - 08.2021
Department Manager -Cosmetics & Housewares
Walmart
02.2012 - 12.2019
Phlebotomy
McLennan Community College