Ashley Shirley
Hillsboro
Summary
Dynamic accountability leader with a proven track record at Ulta Beauty, excelling in operations management and staff development. Adept at strategic planning and enhancing customer service excellence. Successfully led a team of 30+ associates, driving sales and fostering a culture of engagement. Recognized for critical thinking and effective communication, ensuring high performance and operational standards.
Overview
14
14
years of professional experience
Work History
Co Manager
Ulta Beauty
Waco, TX
02.2023 - Current
- Oversee daily store operations, ensuring excellence in customer experience, sales performance, and operational standards.
- Lead, Coach, and develop management team and 30+ associates.
- Support salon operations, inventory management and product ordering
- Forecasted department goals and objectives and enforced deadlines for quality service and speedy task completion.
- Foster the culture of engagement, teamwork, and high execution standards.
- Manage payroll budgets, scheduling, staffing, hiring, and performance documentation.
- Key holder responsibilities including opening and closing duties and cash handling
- WTD/YTD sales and business acumen
- Weekly, Monthly yearly Touch Bases, Associate and Leader Reviews.
- Drive sales through credit and Corporate events
- Previously Experience Manager
911 Telecommunicator
Hill County Sheriff's Office
Hillsboro, TX
08.2021 - 10.2023
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Tracked changes in computer system to keep records current and accurate.
- Kept detailed and updated records of calls in physical and electronic databases.
- Utilized various software systems to facilitate movement, planning and scheduling.
- Trained employees on triaging and dispatching procedures to properly handle daily calls.
- Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
Pharmacy Technician Trainee
Eagle Drug
Hillsboro, TX
01.2020 - 08.2021
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Interpreted and processed medication orders under supervision of pharmacist.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Verified prescriptions and drug labels, documents and packages.
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Department Manager -Cosmetics & Housewares
Walmart
Hillsboro, TX
02.2012 - 12.2019
- Worked closely with sales associates to complete tasks.
- Followed safety protocols and company processes and procedures.
- Resolved customer complaints and adjusted policies to meet changing needs.
- Established and enforced clear goals to keep employees working collaboratively.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
- Drove quality assurance and effective evaluation, modification and improvement of services and developed work plans consistent with program goals and objectives.
- Executed scheduled inventory cycle counts and made necessary adjustments to virtual inventory records.
- Followed operational guidelines to properly unload and stock merchandise.
Education
Phlebotomy
McLennan Community College
Waco, TX05.2018
Skills
- Staff development and training
- Accountability Structure Leadership
- Relationship management
- Conflict resolution
- Trustworthiness and reliability
- Critical thinking
- Customer service excellence
- Effective communication
- Performance evaluation
- Payroll administration
- Strategic planning
- Operations management
Timeline
Co Manager
Ulta Beauty
02.2023 - Current
911 Telecommunicator
Hill County Sheriff's Office
08.2021 - 10.2023
Pharmacy Technician Trainee
Eagle Drug
01.2020 - 08.2021
Department Manager -Cosmetics & Housewares
Walmart
02.2012 - 12.2019
Phlebotomy
McLennan Community College