Open To Work
Long Yang
Statham,GA
Summary
Results-driven Operations Manager with expertise in enhancing inventory accuracy through strategic KPI development and process improvement. Strong background in data analysis and team leadership, fostering continuous improvement and delivering high-quality customer service. Proven ability to build productive relationships and manage goals in fast-paced, deadline-driven environments.
Overview
26
26
years of professional experience
Work History
Operation Manager handling the Solar Turbines account
GXO Logistics
Fairburn, GA
05.2023 - Current
- Increased inventory accuracy from 73% to 99%, achieving established KPI targets within 9 months.
- Enhanced on-time shipping delivery and performance, ensuring compliance with contractual KPI.
- Improved operational and provided logistical analysis to support process in the warehouse.
- Ensure efficient daily operations of the warehouse and prepare daily work schedules.
- Overseeing all departments Inbound, Outbound, Picking, and Inventory on second shift.
- Provide training and coaching to improve performance.
- Monitor work quality to consistently deliver exceptional customer service.
- Creating standard operating procedure documents for each function and all area.
- Improving tier board communication and 5s program.
- Developed and implemented continuous improvement action plans to foster a positive working environment.
Operation Manager handling the JLG account
GXO Logistics
Fairburn, GA
01.2019 - 05.2023
- Oversaw outbound operations to ensure timely fulfillment of customer orders.
- Processed and shipped priority orders according to established timelines: same-day shipping for Priority 1, next-day for Priority 2, and within three days for Priority 3.
- Ensure efficient daily operations of the warehouse and preparing daily work schedules.
- Supervise the team and provide training and coaching to improve performance.
- Monitor work quality to consistently deliver exceptional customer service.
- Communicated and coordinated with operation manager, team members, and other departments to streamline processes.
- Implemented continuous improvement action plans to enhance team morale and operational efficiency.
- Ensure team is always adhering to the 5s program and maintain a clean environment.
- Understood company quality and safety policies.
Area supervisor at the Reverse Logistics Center
The Home Depot
McDonough, GA
06.2008 - 01.2019
- Overseeing the Out for repair receiving, parts, shipping and repair department.
- Overseeing the Return to Vendor outbound and inbound side of the business.
- Ensure customers and store repair units are received into system.
- Ensure all items are received into system and track items with a stander license plate tag.
- Ensure each container ID is re-warehouse into a storage location.
- All container ID will be picked and shipped to buyers or vendor.
- Creating flotation process that will easily move and track all repair units throughout the building.
- Ensured technicians evaluated and repaired units to restore original performance and function.
- Verified repaired units met State and Federal performance standards before shipping back to customers.
- All repair units are to be shipped out of system and loaded into correct carrier to be shipped back to customers and stores.
- Initiated position as a parts specialist to support logistics operations.
- Overseeing the parts department of purchase and management of repair parts for the facility.
- Procured parts for unit repairs.
- Managed inventory process for repair units and ordered necessary parts to maintain operational efficiency.
- Ensure the Repair Technicians are provided the appropriate parts needed for repair of units and keep accurate inventory counts of all the parts in the department.
Owner/Chef of restaurant
Bangkok Bistro PPY Inc
Troy, MI
12.2004 - 05.2008
- Oversaw daily revenue and expenses to maintain financial health of the business.
- Conducted daily inventory to ensure product freshness and availability.
- Coordinated employee schedules to guarantee coverage for all positions daily.
Computer Technician
Access Interactive
Novi, MI
08.2000 - 11.2004
- Serviced and resolved technical issues for laptops and desktop computers, enhancing user experience.
- Set up servers and workstations on-site for schools and businesses, ensuring operational readiness.
- System networking and network cable installation such as CAT5, CAT6 and Fiber cable.
- Managed warranty department for brands including Acer, Compaq, and IBM, facilitating customer service and support.
Education
Engineering Technology -
Oakland Community College
Auburn Hills, MIHigh School -
Pontiac Northern High School
Pontiac, MISkills
- Project Management
- Operations management
- Inventory Control
- Inventory management
- Warehouse optimization
- KPI Reporting
- KPI development
- Data Analysis
- Business Analytics
- Logistical analysis
- Process improvement
- Process auditing
- Standard operating procedures
- Warehouse operating systems
- WMS
- WMX
- OMS
- RMS warehouse management
- Yard management system (YMS)
- WMoS system
- Oracle SQL
- Excel
- Microsoft Office 365
- Microsoft Office programs
- Documentation and reporting
- Performance management
- Performance evaluations
- Team supervision
- Task delegation
- Coaching and mentoring
- Safety compliance
- Quality assurance
- Continuous improvement
- Risk management
- Employee training
- Staff development
- Staff development training
- Strategic planning
- Decision-making
- Goal setting
- Schedule preparation
- Communication skills
- Written/verbal communication
- Clear communication
- Relationship building
- Team leadership
- Work prioritization
- Time management
- Problem solving
- Safety procedures
- Performance alignment
- Personnel Management
- Schedule preparation
- Goal setting
- Relationship building
- Work prioritization
Years Of Experience
4, 4, 20, 15, 6
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteSalary Range
$45000/yr - $200000/yrTimeline
Operation Manager handling the Solar Turbines account
GXO Logistics
05.2023 - Current
Operation Manager handling the JLG account
GXO Logistics
01.2019 - 05.2023
Area supervisor at the Reverse Logistics Center
The Home Depot
06.2008 - 01.2019
Owner/Chef of restaurant
Bangkok Bistro PPY Inc
12.2004 - 05.2008
Computer Technician
Access Interactive
08.2000 - 11.2004
Engineering Technology -
Oakland Community College
High School -
Pontiac Northern High School