Ashley Shubert
Bothell,WA
Summary
Highly organized and detail-oriented professional passionate about executing exceptional events that achieve established goals. Experience with planning, budgeting and coordinating wide variety of both small-scale and large-scale events. Strong communicator and negotiator able to foster relationships with key stakeholders and vendors.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Health Coach
RVO Health
06.2014 - Current
- Improved client health outcomes by developing personalized wellness plans and tracking progress.
- Conducted comprehensive health assessments for accurate goal-setting and customized coaching strategies.
- Utilized motivational interviewing techniques to identify client barriers and facilitate behavior change.
- Maintained thorough documentation of client interactions to ensure continuity of care and track progress effectively.
- Promoted available resources and connected individuals with services.
- Continually improved knowledge, skills, and performance based on feedback and self-identified professional developmental needs.
- Assisted with development of improved seminars and training materials.
IMAX Usher
Pacific Science Center
12.2011 - 02.2015
- Enhanced customer satisfaction by providing personalized service and addressing individual needs.
- Contributed to positive team dynamics, working closely with coworkers to create a welcoming atmosphere for guests.
- Assisted in event preparations, ensuring efficient operations during performances or special events.
- Collaborated with other ushers to facilitate smooth transitions between performances and intermissions.
Customer Service Rep.
American Family Insurance
08.2012 - 06.2014
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
Reception and Reservations Agent
Victoria Express
06.2006 - 09.2010
- Streamlined workflow for quicker response times, ensuring that clients received accurate information and prompt assistance.
- Managed high call volume with exceptional attention to detail, resulting in fewer booking errors and cancellations.
- Enhanced customer satisfaction by efficiently handling all aspects of the reservation process in a timely manner.
Coordinator of Training and Assessment
Western Washington University Associated Students
09.2008 - 06.2009
- Organized company-wide events that boosted employee morale and cultivated team spirit within the organization.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Assisted in recruitment efforts, coordinating interviews and managing onboarding activities for new hires effectively.
Resident Advisor
Western Washington University Residences
06.2007 - 09.2008
- Enhanced resident satisfaction by promptly addressing concerns and providing solutions.
- Improved community engagement through the organization of social events and activities for residents.
- Coordinated activities and events to create safe, positive and inclusive environment.
Education
Bachelor of Arts - Theatre Arts & English: Creative Writing
Western Washington University
Bellingham, WA2010
Skills
- Vendor Relations
- Logistics Management
- Pricing Negotiation
- Event Logistics and Production
- Operations Coordination
- Venue Selection
- Day-Of-Event Coordination
- Customer Service
- Multitasking Abilities
- Strong Communication
Special Interests
Board Member for Northwest Playwrights Alliance
Certification
Certificate in Fundraising Management from University of Washington
Timeline
Health Coach
RVO Health
06.2014 - Current
Customer Service Rep.
American Family Insurance
08.2012 - 06.2014
IMAX Usher
Pacific Science Center
12.2011 - 02.2015
Coordinator of Training and Assessment
Western Washington University Associated Students
09.2008 - 06.2009
Resident Advisor
Western Washington University Residences
06.2007 - 09.2008
Reception and Reservations Agent
Victoria Express
06.2006 - 09.2010
Bachelor of Arts - Theatre Arts & English: Creative Writing
Western Washington University
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