Ashley Sidie
Summary
Results-driven Business Office Manager with expertise in operational efficiency, staff management, and office optimization. Skilled in strategic planning, budgeting, and project management, leading to enhanced productivity and streamlined processes. Proven ability to communicate effectively while managing multiple priorities.
Overview
1
1
Certification
3
3
years of post-secondary education
7
7
years of professional experience
Work History
Business Office Manager
Mulder Healthcare Facility
West Salem, Wisconsin
11.2025 - Current
- Reconciled cash drawers and resident trust account balances.
- Maintained admissions files, contracts, and resident census records.
- Answered family questions and directed concerns to appropriate departments.
- Supported compliance with senior living policies and financial procedures.
- Provided customer service support to clients by responding to inquiries in a timely manner.
- Monitored accounts receivable, advising of delinquencies or other account irregularities.
Office Coordinator
WIN Technology
Eau Claire, Wisconsin
08.2024 - 11.2025
- Coordinated WIN Technology calendars, meetings, and conference room schedules.
- Managed office supplies, inventory, and vendor orders for WIN Technology.
- Prepared correspondence, reports, and internal documents using Microsoft Office.
- Ensured proper documentation of all incoming mail and packages for efficient processing.
- Supported onboarding paperwork and new hire office setup.
Healthcare Services Coordinator
Marshfield Clinic
Eau Claire, Wisconsin
10.2023 - 08.2024
- Managed referrals and prior authorizations for clinic services.
- Coordinated Marshfield Clinic patient appointments across specialty care schedules.
- Updated electronic health records with patient and visit information.
- Supported providers with daily administrative and coordination tasks.
- Facilitated communication between different departments in order to resolve issues quickly.
- Followed clinic policies to maintain accurate patient records.
Resident Assistant
Havenwood of Onalaska
Onalaska, WI
11.2021 - 07.2023
- Monitored resident safety and responded to call lights promptly
- Assisted residents with daily living needs at Havenwood of Onalaska
- Supported medication reminders and routine wellness checks
- Communicated resident concerns to nursing and leadership staff
Lead Certified Nursing Assistant
Mulder Health Care Facility
West Salem, Wisconsin
11.2019 - 11.2021
- Led resident care routines in skilled nursing facility
- Assisted residents with bathing, dressing, and grooming
- Tracked residents' vital signs to ensure health stability and reported changes to nurses
- Documented care tasks in resident charts and records
Education
Master of Science - Healthcare Administration
Western Governors University
Salt Lake City, UT 10.2026 - 10.2026
Bachelor of Science - Business Management
Western Governors University
Salt Lake City, UT 12.2025 - 09.2026
Associate of Applied Science - Business Management
Chippewa Valley Technical College
Eau Claire, WI 05.2022 - 05.2024
Skills
- Healthcare operations
- Patient scheduling
- Insurance authorizations
- Electronic health records
- Accounts receivable
- Regulatory compliance
- Operations management
- Documentation and control
- Microsoft Excel
- Client support
- Staff training and development
Certification
- Professional Administrative Certification of Excellence (PACE) 2024
Timeline
Master of Science - Healthcare Administration
Western Governors University
10.2026 - 10.2026
Bachelor of Science - Business Management
Western Governors University
12.2025 - 09.2026
Business Office Manager
Mulder Healthcare Facility
11.2025 - Current
Office Coordinator
WIN Technology
08.2024 - 11.2025
Healthcare Services Coordinator
Marshfield Clinic
10.2023 - 08.2024
Associate of Applied Science - Business Management
Chippewa Valley Technical College
05.2022 - 05.2024
Resident Assistant
Havenwood of Onalaska
11.2021 - 07.2023
Lead Certified Nursing Assistant
Mulder Health Care Facility
11.2019 - 11.2021