Ashley Simonds
Pensacola,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support. Proficient in customer service best practices and related options. Effectively drives revenue with skilled promotional and problem-solving abilities. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Insurance Agent
Symmetry Financial Group
Work From Home, Work From Home
09.2021 - Current
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Approached potential clients by using direct marketing mailings and phone contacts.
- Cultivated new business by offering presentations on financial well-being to individuals and groups on term and whole life insurance.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Scheduled fact-finding appointments and consultations to determine client needs and overall financial situations.
- Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension.
Sales Associate (Seasonal)
The Paper Store
Seekonk, MA
09.2020 - 01.2021
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Completed orders and organized product deliveries to meet customer timetables.
- Provided positive first impressions to welcome existing, new and potential customers.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Processed product returns and assisted customers with other selections.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Solved customer challenges by offering relevant products and services.
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Increased sales by offering advice on purchases and promoting additional products.
SALES ASSOCIATE
CVS Health
Barrington, RI
01.2020 - 09.2020
- Greet customers and ascertain what each customer wants or needs.
- Describe merchandise and explain use, operation, and care of merchandise to customers.
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
- Compute sales prices, total purchases and receive and process cash or credit payment.
- Answer questions regarding the store and its merchandise.
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
- Place special orders or call other stores to find desired items.
- Prepare merchandise for purchase or rental.
- Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
- Bag or package purchases, and wrap gifts.
- Greet customers and ascertain what each customer wants or needs.
- Describe merchandise and explain use, operation, and care of merchandise to customers.
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
- Compute sales prices, total purchases and receive and process cash or credit payment.
- Answer questions regarding the store and its merchandise.
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
- Place special orders or call other stores to find desired items.
- Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
- Exchange merchandise for customers and accept returns.
- Bag or package purchases, and wrap gifts.
Education
High School Diploma -
Mt Hope High School
Bristol, RI06.2021
Skills
- Marketing Strategy Development
- Client Interviews
- Time Management
- Financial Needs Assessment
- Insurance Policy Sales
- Hard Worker
- Self motivated
- Licensing Requirements
- Calm and Professional Under Pressure
- Multitasking and Prioritization
- Understanding Customer Needs
- Verbal and Written Communication
Additional Information
- ASHLEY SIMONDS , MT HOPE HIGH SCHOOL Bristol, RI High School Diploma (Expected graduation Jun 2021) Awards & Honors Extracurricular Activities
Certification
- Life Insurance license
- AML certification
Timeline
Insurance Agent
Symmetry Financial Group
09.2021 - Current
Sales Associate (Seasonal)
The Paper Store
09.2020 - 01.2021
SALES ASSOCIATE
CVS Health
01.2020 - 09.2020
High School Diploma -
Mt Hope High School