Ashley Simonson
Atlanta,GA
Summary
Experienced with overseeing multiple business locations to ensure seamless operations and high standards. Utilizes strategic planning and resource management to optimize performance. Track record of improving team productivity and customer satisfaction through effective leadership and problem-solving abilities.
Overview
13
13
years of professional experience
Work History
Safe and Secure Area Manager
Carvana
05.2023 - 11.2024
- Spearheaded operational strategies across 19 sites in the Southeast, driving a 90% reduction in unit loss and a 60% decrease in safety incidents
- Developed scalable risk mitigation strategies, improving operational efficiency and ensuring compliance for 500+ employees while maintaining high-quality standards in a fast-paced environment
- Conducted site evaluations to refine risk assessments and improve operational workflows, enhancing performance metrics by 30%
- Partnered with cross-functional teams to align site-level performance with organizational goals, influencing company-wide asset protection and delivery process improvements
- Analyzed operational and financial data, including P&L statements, to identify cost-saving opportunities
- Managed procurement and logistics workflows, ensuring seamless, on-time delivery of safety materials to meet regional demand, improving supply chain efficiency
Market Operations Manager
Carvana
08.2019 - 05.2023
- Managed a 40-member team, optimizing vehicle delivery operations and increasing efficiency by 40%, leading to a 15% improvement in customer satisfaction
- Led the hiring process and designed employee development strategies, guiding Team Leads in executing training and growth initiatives
- Streamlined labor and inventory processes, reducing costs by 30% while maintaining a fleet of 400+ vehicles to ensure high-quality service delivery
- Analyzed performance metrics to identify operational bottlenecks and developed solutions that improved key performance indicators, including customer satisfaction and on-time delivery rates
- Analyzed driver video footage and electronic logging device metrics to provide feedback and coaching to ensure compliance with company safety, DOT, and OSHA standards
- Led weekly performance reviews, collaborated with senior leadership to drive continuous improvement, and ensured alignment with business objectives
- Utilized fleet monitoring systems to track vehicle health, optimize maintenance schedules, and reduce downtime
- Leveraged financial data to implement cost-saving strategies, enhancing profitability without compromising operational standards
- Developed reports on fleet performance, cost analysis, and vendor service metrics utilizing Microsoft Excel and Google Sheets
Fleet Operations Manager
Stratim
12.2016 - 04.2019
- Collaborated with industry-leading rideshare and rentalshare companies Zipcar and Lyft, managing a fleet of over 3,000 vehicles and ensuring seamless integration into their operations
- Managed a team of 30+ transporters and coordinated logistics for more than 300 vehicle transports weekly, achieving a 98% on-time delivery rate
- Led the analysis and improvement of processes, reducing transportation costs by $550,000 and increasing productivity by 40%
- Managed the coordination of state inspections and ensured compliance with the New York Taxi and Limousine Commission regulations
- Optimized fleet operations by leveraging fleet maintenance software to generate insightful reports, enhance real-time monitoring, streamline routing efficiency, and minimize operational costs
- Negotiated and established a reliable network of vendors to ensure cost-effective vehicle maintenance while maximizing fleet performance and longevity
- Provided fleet analysis insights to sales and service managers, recommending vehicle repairs or replacements
Multi-Store Manager
Stride Rite
01.2015 - 12.2016
- Oversaw two retail locations, leading a team of 10 Customer Service Associates and achieving a 25% increase in revenue
- Designed and implemented regional marketing and sales strategies, boosting customer satisfaction and retention by 20%
- Enhanced operational efficiency by optimizing inventory processes, training staff, and exceeding performance goals consistently
Expert
Apple
07.2011 - 01.2015
- Exceeded sales targets by 50%, generating over $1 million in quarterly revenue
- Delivered technical support to high-profile clients, including NFL, NBA, NHL, and Fortune 500 companies, resolving product issues and enhancing customer satisfaction
- Coordinated product launch phases, collaborating with cross-functional teams to ensure smooth rollouts and high adoption rates
- Developed training materials and troubleshooting guides to support new product implementations
Education
Computer Science - Some coursework completed
Union County College
Cranford, NJ07-2008
Skills
- Operational Strategy & Optimization
- Cross-Functional Collaboration
- Program & Project Management
- Financial & Data Analysis
- Safety & Risk Mitigation
- Inventory & Logistics Management
- Customer Satisfaction & Retention
- Team development
Timeline
Safe and Secure Area Manager
Carvana
05.2023 - 11.2024
Market Operations Manager
Carvana
08.2019 - 05.2023
Fleet Operations Manager
Stratim
12.2016 - 04.2019
Multi-Store Manager
Stride Rite
01.2015 - 12.2016
Expert
Apple
07.2011 - 01.2015
Computer Science - Some coursework completed
Union County College
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