Ashley Singer
McKinney,TX
Summary
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
13
13
years of professional experience
Work History
From Desk Admin
JDM
McKinney, TX
09.2023 - Current
- Updated databases with new and modified customer data.
- Strengthened customer retention by offering discount options.
- Developed trust relationships with customers to ensure repeat business opportunities.
- Supported sales team members to drive growth and development.
- Maintained records of customer interactions, transactions, comments and complaints.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Processed orders accurately according to established guidelines and timelines.
- Contacted customers about potential service upgrades, new services and account changes.
Teacher
Cbeyond Communications
Simi Valley, CA
06.2012 - 07.2019
- Created meaningful projects that allowed students to apply their knowledge in real world situations.
- Maintained a safe and orderly learning environment for all students.
- Utilized technology such as interactive whiteboards and online resources to enhance instruction.
- Remained calm and patient in student interactions to support individual growth and development.
- Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
- Organized parent conferences throughout the year to discuss student progress.
Education
Bachelor of Science - Psychology
University of Phoenix
Tempe, AZ04-2025
Skills
- Goal oriented
- Phone etiquette
- Typing speed
- Billing management
- Call handling
- Parts ordering
- Appointment scheduling
- Spreadsheet tracking
- Social media support
- Language fluency
- Refunds processing
- Merchandise upselling
- Promotional support
Timeline
From Desk Admin
JDM
09.2023 - Current
Teacher
Cbeyond Communications
06.2012 - 07.2019
Bachelor of Science - Psychology
University of Phoenix
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