Ashley Singerman
Columbus,OH
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
18
18
years of professional experience
Work History
Business Office Coordinator Insurance Collector
Ohio Hospital For Psychiatry
Columbus, Ohio
08.2024 - Current
- Reviewed account histories for accuracy and completeness prior to closing out accounts.
- Handled incoming calls from customers regarding billing inquiries or payment arrangements.
- Reviewed medical records to ensure accuracy of billing information and patient data.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Verified insurance coverage and identified third-party payers for billing purposes.
- Monitored accounts receivable activity to ensure timely payment of invoices.
- Investigated incorrect billings and processed refunds as necessary.
- Maintained accurate records of collections, adjustments and denials in the system.
- Worked with team members to identify and develop process improvements.
- Managed all payments processing, invoicing and collections tasks.
Account Manager
Accelerated Revenue Inc
Powell, OH
12.2018 - 08.2024
- Followed up on balances after insurance billing, via statements, and outgoing calls.
- Help patients facilitate payment plans, provide itemized statements, financial aid applications, and process Health Savings Account or credit card payments.
- Manage specific client accounts to ensure timely payments and correct insurance billing information for rebilling to the insurance.
- Developed strategies to increase revenue from existing accounts.
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
Childcare Provider
Self Employed
01.2017 - 01.2018
- Provided a safe, nurturing and stimulating environment for children to learn and grow.
- Observed children's behavior and development, communicate information with parents.
- Organized age-appropriate activities such as games, arts and crafts and outdoor play.
- Taught basic skills such as personal hygiene, social manners and appropriate behavior.
Billing Specialist
Columbus Speech and Hearing Center
Columbus, OH
01.2007 - 01.2012
- Verified insurance coverage and identified third-party payers for billing purposes.
- Answered customer inquiries regarding billings, payments, account status.
- Investigated incorrect billings and processed refunds as necessary.
- Reviewed medical records to ensure accuracy of billing information and patient data.
- Reconciled daily cash receipts with total deposits on bank statement.
- Processed credit card transactions through Point-of-Sale terminals or online systems.
Education
MIBC - Medical Insurance Billing and Coding
Everest Institute
01.2007
Skills
- ICD-9 and CPT coding
- Medical terminology
- Anatomy and physiology
- HIPAA and OSHA trained
- Insurance theory, including Medicare, Medicaid, Workers' Compensation, and private insurance
- Customer Service
- Account Reconciliation
- Staff Training and Development
- Credit and collections
- Contract monitoring
- Document Control
- Cross-Functional Collaboration
Timeline
Business Office Coordinator Insurance Collector
Ohio Hospital For Psychiatry
08.2024 - Current
Account Manager
Accelerated Revenue Inc
12.2018 - 08.2024
Childcare Provider
Self Employed
01.2017 - 01.2018
Billing Specialist
Columbus Speech and Hearing Center
01.2007 - 01.2012
MIBC - Medical Insurance Billing and Coding
Everest Institute
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