Ashley Skinner
Atlanta,GA
Summary
Influential and determined professional with a proven track record of driving process improvement and implementing changes within HR teams to boost efficiencies. Expertise in full-cycle recruitment, benefits management, performance management, employee engagement, and customer service.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Leave of Absence Specialist Contractor
Teradata
Atlanta, GA
03.2024 - 04.2025
- Administers and maintains programs, procedures, and plans globally, as well as administering all leave programs in the U.S. and internationally.
- Collaborated with HR and finance teams to ensure seamless integration of global benefit programs with payroll and compliance requirements.
- Developed and implement long-term benefits strategies that support the company’s overall business objectives.
- Managed retirement plans in strict adherence to ERISA guidelines and IRS regulations, ensuring all plans met federal standards for reporting, disclosure, and fiduciary responsibilities.
- Developed and implemented comprehensive leave policies across multiple countries, ensuring compliance with local, state, and federal regulations.
- Delivered expert guidance to address leave-related concerns efficiently.
Benefits Analyst
Oldcastle Infrastructure
Atlanta, GA
03.2021 - 11.2023
- Reformed benefits department by establishing new policies and procedures for better efficiency; Head of the 401(K) Retirement Plan and LOA process for the department.
- Trained and developed a new team of benefits specialist, equipping them with the necessary skills to effectively manage a diverse range of benefit programs
- Developed processes and built a knowledge base library in ServiceNow. To enhance employee self-service capabilities.
- Developed and conducted comprehensive audits on employee benefits, payroll deductions, and vendor invoices to ensure accuracy and compliance. Utilized advanced analytical tools like UKG and HRIS systems to review historical data and identify discrepancies.
- Developed and maintained strong vendor and broker relationships, leading to improved service quality and cost-efficient benefits for employees.
Benefits Administrator
Republic National Distributing Company
Atlanta, GA
07.2018 - 03.2021
- Solely responsible for handling benefits for an acquired company and getting them acclimated to new benefits systems and plans.
- Administered, processed, and maintained company health and welfare plans, FMLA, short-term and long-term disability, worker’s compensation, 401k, Flex Spending Accounts, Health Savings Accounts, COBRA, and leave of absence through Workday, and UltiPro.
- Maintained effective communication with employees on benefits.
- Made a critical impact on successfully transferring company benefits from ADP Workforce Now to UltiPro (UKG) HRIS system during company merger and acquisition.
Customer Service Representative
Pepco Holding
Atlanta, GA
02.2017 - 07.2018
- Received incoming calls from customers concerning electric accounts. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Follow communication procedures and guidelines.
- Answered 200+ calls per day at CSAT of 91% and FCR of 85%.
- Resolved customer issues in billing, service, and quality.
- Cross-sold and upsold products.
- Received escalations of complex issues and dissatisfied customers.
Human Resource Generalist Intern
GXO Logistics
Atlanta, GA
05.2017 - 06.2018
- Prepared and maintained various HR records, including employee files, new hire paperwork, I-9, and tax forms; Maintained personnel files in compliance with federal and state regulations.
- Assessed training needs and developed the appropriate training to meet employee needs.
- Managed and resolved employee relations issues by conducting effective and thorough investigations.
- Managed the recruitment and selection process for all positions, including collaborating with temp agencies to resolve staffing needs; Conducted new hire orientation.
- Submitted weekly payroll reports and processed changes utilizing Kronos and NOVAtime
Education
Associate Of Business Administration - Human Resource
DeVry University
Remote03.2017
Skills
- Learning & Development Benefits Management & Planning Compliance Open Enrollment HIPAA COBRA LOA FMLA Payroll Performance Management Workers Compensation Microsoft Office Suite (Word, Excel, Access, PowerPoint, Outlook) Workday ADP Workforce Now UKG Paylocity Businessolver Employee Navigator E-Verify Nova-time
Certification
- Certified Employee Benefits Specialist (CEBS) - 2022
Timeline
Leave of Absence Specialist Contractor
Teradata
03.2024 - 04.2025
Benefits Analyst
Oldcastle Infrastructure
03.2021 - 11.2023
Benefits Administrator
Republic National Distributing Company
07.2018 - 03.2021
Human Resource Generalist Intern
GXO Logistics
05.2017 - 06.2018
Customer Service Representative
Pepco Holding
02.2017 - 07.2018
Associate Of Business Administration - Human Resource
DeVry University