Ashley Smith
Fresno,CA
Summary
Organized and dedicated with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
16
16
years of professional experience
Work History
Quality and Risk Management Coordinator
San Joaquin Valley Rehabilitation Hospital
04.2023 - 09.2023
- Assist Director of Quality and risk Management with support in meetings and presentation of data for a 62 bed inpatient rehabilitation hospital, with three outpatient therapy clinics.
- Generated, submitted and presented reports to Directors on quality standards.
- Collected and reviewed data to assess needs and recommend solutions.
- Review and input data for outpatient and inpatient satisfaction surveys, collaborate with Director with any patient concerns.
Patient Service Coordinator
San Joaquin Valley Rehabilitation Hospital
09.2019 - 03.2023
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
- Respected patients by recognizing rights and maintaining confidentiality. -HIPAA
- Verified patient's insurance eligibility and benefits coverage.
- Scheduled and managed appointments for a multi discipline outpatient clinic into computerized scheduler.
- Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
- Managed therapy charts for over 150 active patients at any given time.
Office Assistant 1
Community Regional Medical Center
12.2018 - 09.2019
- Informed and supported Health Information Managers through consistent communication and administrative support duties.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
- Completed clerical tasks such as filing, copying, and distributing mail.
Sales Associate
Banana Republic, Gap Inc.
09.2015 - 12.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Restocked shelves to maintain product availability and store appearance.
Customer Service Supervisor
Banana Republic, Gap Inc.
09.2010 - 09.2015
- Coached employees through day-to-day work and complex problems.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Hired, managed, developed and trained staff, established and monitored goals.
- Managed scheduling of staff to meet the needs of the business and coordinate with staff availability.
Sales Associate
Banana Republic, Gap Inc.
12.2007 - 09.2010
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Restocked shelves to maintain product availability and store appearance.
Education
No Degree - Undeclared
California State University - Fresno
Fresno, CAAssociate of Science - Health Information Technology
Fresno City College
Fresno, CA12.2018
Skills
- Critical Thinking
- Database Maintenance
- Compile Data
- Confidential Records Management
- Administrative Support
- Data Analysis
- Appointment Scheduling
- Patient Registration
- Patient Engagement
- Organization and Time Management
Timeline
Quality and Risk Management Coordinator
San Joaquin Valley Rehabilitation Hospital
04.2023 - 09.2023
Patient Service Coordinator
San Joaquin Valley Rehabilitation Hospital
09.2019 - 03.2023
Office Assistant 1
Community Regional Medical Center
12.2018 - 09.2019
Sales Associate
Banana Republic, Gap Inc.
09.2015 - 12.2018
Customer Service Supervisor
Banana Republic, Gap Inc.
09.2010 - 09.2015
Sales Associate
Banana Republic, Gap Inc.
12.2007 - 09.2010
No Degree - Undeclared
California State University - Fresno
Associate of Science - Health Information Technology
Fresno City College
Similar Profiles
Audrey AguilarAudrey Aguilar
Nurse Assistant at San Joaquin Valley Rehabilitation HospitalNurse Assistant at San Joaquin Valley Rehabilitation Hospital
Audrey AguilarAudrey Aguilar
Patient Care Technician at San Joaquin Valley Rehabilitation HospitalPatient Care Technician at San Joaquin Valley Rehabilitation Hospital
Sandra Jensen MSN, RN, CPHQSandra Jensen MSN, RN, CPHQ
Nurse Coordinator at Stanford Hospital and ClinicsNurse Coordinator at Stanford Hospital and Clinics