Jessica Smith
Sharpsburg,MD
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Dispatcher/TNR Assistant
Humane Society of Washington County
Hagerstown, MD
08.2022 - Current
- Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
- Created daily reports detailing response times, call volumes, and other pertinent information.
- Received and dispatched calls for emergency services.
- Deals with complaints in a professional, polite and courteous manner.
- Maintains a professional image in behavior and appearance at all times.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Interacted with local law enforcement agencies when responding to incidents in progress.
- Perform duties related to Trap Neuter Return. Duties include trapping in the field, in-taking cats for surgery, cleaning, feeding and general care for feral cats in traps while in our care.
- Discharging cats after surgery.
- Other duties, tasks, assignments and/or responsibilities ass assigned.
Warehouse Package Handler
Fed Ex Ground
Hagerstown, MD
08.2021 - 08.2022
- Unloaded incoming packages from delivery trucks and verified contents against shipping documents.
- Operated forklift and other machinery to move items within the warehouse.
- Followed safety protocols when handling hazardous materials such as chemicals or inflammable liquids.
- Ensured compliance with company policies regarding safety, security and cleanliness of the warehouse premises.
- Utilized scanning equipment to track movement of items throughout the facility.
- Collaborated with colleagues in order fulfillment tasks during peak periods.
- Sorted packages to appropriate slide, line or belt for final distribution.
- Scanned and sorted packages according to destinations and service type using handheld scanner.
- Operated electric tow motor to pick up and deliver packages and containers to production line.
Waitress/Cashier Team Lead
Western Sizzlin Express
Hagerstown, MD
05.2019 - 08.2021
- Greeted customers and provided menus.
- Assisted with food preparation tasks as requested by the head chef.
- Learned to properly handle cash transactions and process credit card payments.
- Checked that all orders were accurate before delivering to customers.
- Provided excellent customer service during meal times.
- Ensured dining areas were clean and set up for each shift according to established standards.
- Performed opening and closing side duties including cleaning tables, chairs and floors.
- Adhered to health regulations concerning food storage and sanitation practices.
- Cleaned tables and chairs to prepare dining area for next customers.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Trained new employees on restaurant procedures and plating techniques.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Filled condiments and napkin containers during slack periods.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Performed other duties as assigned by management.
Education
High School Diploma -
Boonsboro High School
Boonsboro, MD06.2019
Skills
- Dispatch Coordination
- Driver Communication
- Dispatching Procedures
- Monitoring Field Personnel
- Critical Thinker
- Data Entry
- Customer Relations
- Truck Loading and Unloading
- Package Scanning
- Equipment Operation
- Problem-Solving
- Order Accuracy
- Menu Knowledge
- Table Bussing
- Beverage Preparation
- Food Running
Accomplishments
- Employee of the month
Certification
- Euthanasia License
Timeline
Dispatcher/TNR Assistant
Humane Society of Washington County
08.2022 - Current
Warehouse Package Handler
Fed Ex Ground
08.2021 - 08.2022
Waitress/Cashier Team Lead
Western Sizzlin Express
05.2019 - 08.2021
High School Diploma -
Boonsboro High School
- Euthanasia License
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