Ashley Smith
Columbia City,IN
Summary
Proven leader and adept at customer service, honed skills at Columbia City Iron & Metal, LLC, managing operations and fostering client relationships. Excelled in utilizing QuickBooks and Microsoft Excel to maintain financial accuracy, achieving significant repeat business through exceptional account management and interpersonal skills. Demonstrated ability to maintain composure under pressure, driving business expansion and team efficiency. In doing this I have become a stronger leader and have started by own company.
Overview
7
7
years of professional experience
Work History
Member
A & S Oversized Transport, LLC
1820 S 475 W Columbia City, IN 46725
01.2024 - Current
- Manage day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Expanding business into new markets
- Interacted well with customers to build connections and nurture relationships.
Member/ Office Manager
Columbia City Iron & Metal, LLC
2305 E Cardinal Drive Columbia City, IN 46725
08.2017 - Current
- Handel sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provide exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintain accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversee office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Assist in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Train personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Handle day to day operations and make sure things run smoothly
Education
Associate of Applied Science - Medical Assisting
Harrison College - Indianapolis
Indianapolis, IN05.2016
Skills
Customer Service
Leadership
Customer Support
Quickbooks Software
Financial Transactions
Policy understanding
Account Management
Microsoft Office
Microsoft Excel
Recordkeeping strengths
Billing Adjustments and Refunds
Calm and Professional Under Pressure
Timeline
Member
A & S Oversized Transport, LLC
01.2024 - Current
Member/ Office Manager
Columbia City Iron & Metal, LLC
08.2017 - Current
Associate of Applied Science - Medical Assisting
Harrison College - Indianapolis