Taylor Cox
West Palm Beach
Summary
Committed professional with background in member services. Specialize in managing member inquiries, resolving issues promptly, and ensuring high levels of customer satisfaction. Skills include clear communication, problem-solving, and teamwork. Past roles have emphasized quality service, resulting in improved member retention rates and positive feedback.
Overview
3
3
years of professional experience
Work History
Member
Women Of Tomorrow
West Palm Beach
12.2024 - Current
- Mentored junior team members and managed employee relationships.
- Greeted customers in a friendly and professional manner.
- Responded promptly to emails from members seeking assistance.
Office Assistant
The Lord’s Place
West Palm Beach
06.2023 - Current
- Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Maintained filing systems, both electronic and physical, for easy document retrieval.
- Maintained an organized filing system of paper documents and electronic files.
Memeber
Young Singers of the Palm Beaches
West Palm Beach
08.2022 - Current
- Worked effectively in team environments to make the workplace more productive.
- Developed appropriate treatment plans focusing on each individual's needs.
- Attended weekly meetings to discuss progress and future initiatives.
- Participated in team-building exercises to strengthen relationships among volunteers.
Administration Secretary
Teen Intern Coalition
West Palm Beach
06.2022 - 08.2023
- Managed calendars for executives including scheduling appointments, arranging travel plans, reserving conference rooms.
- Performed research tasks as required to gather information related to projects or initiatives.
- Responded to emails promptly while exercising discretion on sensitive matters.
- Wrote email messages, memos and business letters for management and proofread documentation to provide error-free correspondence.
Education
High School Diploma -
Seminole Ridge Community High School
West Palm Beach, FL05-2027
Skills
- Complaint handling
- Documentation
- De-escalation techniques
- Member correspondence
- Service upselling
- Customer service
- Customer support
- Product recommendations
- Service recommendations
Timeline
Member
Women Of Tomorrow
12.2024 - Current
Office Assistant
The Lord’s Place
06.2023 - Current
Memeber
Young Singers of the Palm Beaches
08.2022 - Current
Administration Secretary
Teen Intern Coalition
06.2022 - 08.2023
High School Diploma -
Seminole Ridge Community High School
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