Ashley Smith
MA
Summary
Results-oriented Desktop Support Engineer with 8+ years of experience providing quality and professional installation, configuration and support of desktop and laptop computers, personal and network printers and applications. Strong knowledge of TCP and IP and well-versed in Windows 10 Pro, macOS and Active Directory.
Overview
8
8
years of professional experience
Work History
Deskside Support
State Street
04.2019 - Current
- Provide efficient, second-level deskside support to onsite and remote users within State Street
- Participated and designed the communication and deployment of State Street’s refresh project from desktop computers to fully remote laptops
- Minimized interruption of business by ensuring resolution to technical issue and users satisfaction
- Managed and operated walk-in service (Uptime Express) which supports users one on one and resolved issues in a timely manner.
- Installed technical hardware and software in deskside support environment.
- Installed and configured hardware and software components as part of desktop and deskside support.
- Configured hardware, devices, and software to set up work stations for employees.
Desktop Support
Brigham and Women’s Hospital
01.2017 - 04.2019
- Responded to requests for technical assistance in person via phone and Service Now
- Proactively resolved user’s problems with equipment and technical knowledge
- Set up, installed and repaired desktops, laptops, and printers.
- Provided basic end-user troubleshooting and desktop support.
Desktop Support
Boston Medical Center
02.2018 - 04.2018
- Assisted the hospital in the switch to an updated version of epic
- Installed scanners, signature pad, and monitors as prep for the new software.
Education
Information Technology Training, Information Technology 1 and 2, Computer Applications, Hardware, Professional Skills, Business Communications -
Year Up
Boston, MA07.2017
Skills
- Software configuration
- Mobile Device Management
- Incident Management
- Hardware Installation
- End-user support
- Remote Diagnostics
- Hardware diagnostics
- Technical Support
- Customer Service
- Asset Management
- Issue Resolution
- Software Installation
Timeline
Deskside Support
State Street
04.2019 - Current
Desktop Support
Boston Medical Center
02.2018 - 04.2018
Desktop Support
Brigham and Women’s Hospital
01.2017 - 04.2019
Information Technology Training, Information Technology 1 and 2, Computer Applications, Hardware, Professional Skills, Business Communications -
Year Up
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