Ashley Smith
Willis
Summary
Lieutenant of Correctional Officers with extensive experience in managing daily operations within correctional facilities. Expertise in staff training and crisis management ensures safety protocols are upheld, fostering a secure environment for both officers and inmates.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Lieutenant of Correctional Officers
Texas Department of Criminal Justice
Huntsville
02.2021 - 08.2024
- Supervised daily operations of correctional facility, ensuring compliance with safety protocols.
- Managed inmate activities, maintaining order and security within the facility environment.
- Trained and mentored junior officers on procedures and emergency response techniques.
- Conducted regular inspections of facilities, identifying maintenance needs and safety hazards.
Resident Assistant
Spring Creek village Assisted living
Spring
09.2020 - 11.2020
- Delivered compassionate care to residents in memory care facility, fostering a supportive environment
- Supported residents with daily activities in memory care unit, enhancing their quality of life
- Bathing, showering, toileting, cooking, passing medicine
Sergeant of Correctional Officers
Texas Department of Criminal Justice
03.2018 - 09.2020
- Supervised correctional officers to maintain order and enforce facility regulations
- Managed offenders by overseeing daily activities and compliance with regulations
- Ensure the safety of staff as well as offenders
- Conducted regular counts of offenders to verify compliance and enhance safety protocols
- Operated rolling doors to control access and maintain security
- Utilized chemical agents, firearms, ppo equipment, and metal restraints to ensure security and control in high-risk situations
- Conduct building schedules, feeding schedules, and recreational schedules
- Ensure all offenders are given meals and showers
Home Health Care Aide/ Direct Support Professional
Human Service Center
Conroe
11.2015 - 08.2017
- Administered prescribed medications at scheduled times to ensure proper health management.
- Provided assistance during showering to promote hygiene and comfort.
- Aided individuals in grooming tasks to enhance their personal appearance and confidence.
- Helped individuals dress appropriately for various occasions, ensuring comfort and style.
- Prepared nutritious meals daily to support health and well-being.
- Supported individuals in achieving daily personal and professional goals through guidance.
- Fostered self-esteem and confidence through positive reinforcement and recognition of achievements.
- Promoted positive mindset through consistent, supportive interactions and affirmations.
- Cleaned rooms thoroughly, ensuring a safe and comfortable living environment.
Environmental Services
Huntsville Memorial Hospital
Huntsville
11.2016 - 07.2017
- Ensured cleanliness in work areas to uphold safety standards.
- Monitored inventory levels of supplies used by environmental services personnel and ordered additional items as needed.
- Participated in monthly meetings with Environmental Services team members.
- Reviewed all contracts related to environmental services prior to signing off on them.
Substitute Teacher
Huntsville Independent School District
Huntsville
09.2016 - 01.2017
- Substituted for absent teachers to ensure continuity of instruction and student engagement
- Organized and categorized documents to enhance accessibility and streamline retrieval processes
- Delivered engaging lessons in various subjects across multiple grade levels.
- Managed classroom behavior and maintained a positive learning environment.
- Collaborated with teachers to adapt lesson plans for diverse student needs.
Receptionist Secretary / Office Assistant
A-1 CLEANING SERVICE
01.2011 - 12.2016
- Answered phone calls promptly and courteously
- Scheduled appointments for clients systematically, ensuring timely communication of messages to the appropriate recipients
- Identified and addressed customer needs professionally, enhancing customer satisfaction
- Typed and formatted documents efficiently, ensuring accuracy and clarity
- Familiar with Microsoft Office
- Skilled in operating printers, scanners, and fax machines
Cashier/Cook
Tacala
Huntsville
03.2014 - 08.2014
- Delivered quality products quickly to meet customer demand.
- Provided customers with high-quality fast food to enhance satisfaction.
- Ensure that customers are satisfied with products
- Created an inviting atmosphere to foster repeat customer visits.
- Handle small and large amounts of cash
- Understood opening and closing procedures for store operations.
Cashier
POPEYES LOUISIANNA KITCHEN
05.2013 - 01.2014
- Handled cash transactions at registers, ensuring accuracy and quick service.
- Ensured customer satisfaction by addressing inquiries and resolving issues.
- Delivered quality products promptly to meet customer expectations.
- Understood opening and closing procedures for daily operations.
Sales Associate
WALMART SUPERCENTER
06.2011 - 10.2011
- Exceeded sales goals and company expectations by expanding client base and delivering exceptional customer service.
- Driven to exceed sales goals and build long-term relationships with customers.
- Built customer loyalty and long-term relationships while consistently achieving individual sales goals.
- Sales expert who identifies customer needs and delivers solutions to problems.
- Enhanced shopping experience through attentive customer care and support.
- Talented Customer Service Associate skilled at balancing customer needs and company demands.
Correctional Officer IV
Texas Department of Criminal Justice
11.2007 - 05.2011
- Maintained peace, security, and safety within correction centers and federal prison systems to ensure orderly operations.
- Seasoned corrections professional who remains calm and confident even in the most adverse and stressful working conditions.
- Employed strong moral code and crisis management techniques to prioritize safety in interactions with inmates and staff.
- Extensively trained in crisis prevention and intervention.
- Adapted management styles to effectively communicate and engage with varying personality types, fostering a cooperative environment.
Education
High school diploma - COMMUNICATIONS
HUNTSVILLE HIGH SCHOOL
Huntsville, TX05-2007
Skills
- Crisis Negotiation
- Crisis Intervention
- Crisis management
- Use of Force Training
- Dependable and reliable
- Security
- Safety Compliance
- Regulatory Compliance
- Law Enforcement
- Inmate Rehabilitation
- Training & Development
- Training development
- Performance Management
- Dependable and reliable
- Documentation Management
- Case Management
- Conflict Management
- Conflict Resolution
- Conflict Mediation
- Risk Assessment
- Judicial Procedures
- First aid and CPR certified
- Customer Service
- Customer Relations
- Organizational skills
- Communication skills
- Effective team player
- Adaptive team player
- Dependable and reliable
- Resolution-oriented
- Approachable
- Flexible scheduling
- Home health
- Memory Care
- Group Therapy
- Counseling services
- Substance abuse counseling
- Mathematical proficiency
- Microsoft Office
- Computer skills
- Administrative Support
- Incident Response
- Opening and closing procedures
- Savvy negotiator
- Complex problem solver
- Caregiving
- Incident Response
- Environmental Services
- Record maintenance
- Risk Assessment
- Intake Processing
Certification
- Braiding and Weaving Specialist, 03/16 to Present
- First Aid Certification
- CPR Certification
Awards
Employee of the Month, 10/13, Received this award in honor of great customer service skills and the ability to perform above expectations.
Additional Information - Skills And Abilities
- Advanced mathematical aptitude
- Superior communication skills
- Cheerful and energetic
- MS Office proficient
- Flexible scheduling
- Effective team player
- Superior organization skills
- Resolution-oriented
- Dependable and reliable
- Savvy negotiator
- Courteous demeanor
- Large cash/check deposits expert
- Store maintenance ability
- Top sales performer
- Adaptive team player
- Opening/closing procedures
- Staff training and development
- Basic clerical knowledge
- Approachable
- Complex problem solver
- Inmate rights
- Restraint techniques
- Ethical standards of conduct
- First aid and CPR certified
- Courtroom practices familiarity
- File and record maintenance
- Occupational hazards and safety precautions
- Booking procedures
Personal Information
Authorized To Work: US for any employer
Timeline
Lieutenant of Correctional Officers
Texas Department of Criminal Justice
02.2021 - 08.2024
Resident Assistant
Spring Creek village Assisted living
09.2020 - 11.2020
Sergeant of Correctional Officers
Texas Department of Criminal Justice
03.2018 - 09.2020
Environmental Services
Huntsville Memorial Hospital
11.2016 - 07.2017
Substitute Teacher
Huntsville Independent School District
09.2016 - 01.2017
Home Health Care Aide/ Direct Support Professional
Human Service Center
11.2015 - 08.2017
Cashier/Cook
Tacala
03.2014 - 08.2014
Cashier
POPEYES LOUISIANNA KITCHEN
05.2013 - 01.2014
Sales Associate
WALMART SUPERCENTER
06.2011 - 10.2011
Receptionist Secretary / Office Assistant
A-1 CLEANING SERVICE
01.2011 - 12.2016
Correctional Officer IV
Texas Department of Criminal Justice
11.2007 - 05.2011
High school diploma - COMMUNICATIONS
HUNTSVILLE HIGH SCHOOL