Kady Striley
Amarillo,TX
Summary
Dynamic and results-driven professional with extensive experience at the Texas Department of Criminal Justice. Proven expertise in emergency response and verbal de-escalation, effectively maintaining safety and order. Recognized for mentoring new officers and enhancing team performance through strong communication and leadership skills. Committed to fostering a secure environment and promoting mental health awareness.
Overview
13
13
years of professional experience
Work History
Lieutenant of Correctional Officers
Texas Department Of Criminal Justice
06.2024 - Current
- Investigated incidents and crimes, collected evidence, and gathered witness statements.
- Observed prison and inmate activity to maintain order and safety.
- Maintained safety in high-stress situations by effectively diffusing conflicts and providing clear instructions.
- Mentored new officers during their probationary period, offering guidance on policy adherence, and professionalism.
- Responded to emergency calls to provide assistance to both officers and sergeants as needed.
- Performed regular inmate counts to ensure security and accountability within the correctional unit.
Sergeant of Correctional Officers
Texas Department Of Criminal Justice
06.2021 - 05.2024
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Supervised correctional officers in daily operations to ensure safety, order, and compliance with TDCJ policies.
- Over saw inmate movement, counts, housing assignments, and discipline within assigned housing units.
Correctional Officer III, IV, and V
Texas Department Of Criminal Justice
09.2014 - 05.2021
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, hospitals, and medical appointments.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Responded to emergency and disturbances using approved techniques and de-escalation tactics.
- As a central control officer i would routinely receive phone calls from concerned family members. Some of these calls were not always calm and pleasant, but i would remain professional and ensure they were either given the information they were asking for or transferred to the correct staff that could answer their questions.
Customer Service Representative
United Xpress
05.2014 - 08.2014
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer service satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
Correctional Officer III
Texas Department Of Criminal Justice
10.2012 - 03.2014
- Escorted inmates to and from cells, hospitals, and medical appointments.
- Enhanced facility security by conducting regular inspections and addressing potential risks.
- Assisted medical staff in distributing medications to inmates efficiently while securely handling sensitive materials.
- Conducted routine and emergency head counts.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Observed behavior of inmates individually and in groups.
Cashier, Hostess, Waitress
Calico County
07.2012 - 10.2012
- Greeted customers entering restuarant and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Addressed customer needs and made product recommendations to increase sales.
- Enhanced customer service experience by efficiently taking food orders and ensuring all items were received in a timely manner.
Education
River Road High School
Amarillo, TX05-2009
Skills
- Mental health awareness
- Situational awareness
- Time management
- Team leadership
- Multitasking and organization
- Decision-making
- Verbal and written communication
- Emergency response
- Verbal de-escalation
- First aid and CPR
- Customer service
- Building security check
Timeline
Lieutenant of Correctional Officers
Texas Department Of Criminal Justice
06.2024 - Current
Sergeant of Correctional Officers
Texas Department Of Criminal Justice
06.2021 - 05.2024
Correctional Officer III, IV, and V
Texas Department Of Criminal Justice
09.2014 - 05.2021
Customer Service Representative
United Xpress
05.2014 - 08.2014
Correctional Officer III
Texas Department Of Criminal Justice
10.2012 - 03.2014
Cashier, Hostess, Waitress
Calico County
07.2012 - 10.2012
River Road High School
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