Ashley Snyder
St. Louis,MO
Summary
Experienced in customer service and other client-facing roles. Customer service-oriented professional with strong ability at problem-solving and customer communication. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
Work History
Customer Support Agent
Go Insurance
San Francisco, CA
11.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Recorded account information to open new customer accounts.
- Responded to customer requests for products, services and company information.
- Updated account information to maintain customer records.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Senior Customer Service Representative
Liberty Mutual Insurance
Sandy, UT
04.2021 - 11.2021
- Confer with customers by telephone to provide information about products or services, cancel accounts, or obtain details of complaints
- Develop strong knowledge of insurance products, services and policies
- Use critical, independent analysis and judgment to investigate, and problem solve Customers' inquiries via phone, email, and chats
- Meet and/or exceed individual customer service and quality goals by executing the Premier customer experience service model
- Maintain compliance within every interaction by adhering to all applicable company and state rules and regulations
- Responsible for ensuring the highest level of quality, integrity, customer experience and agent experience.
Personal Lines Account Manager
MJM Insurance
Fenton, MO
11.2018 - 03.2021
- Answers calls from clients, prospects, and carriers each day, professionally and helpfully
- Issues all certificates at renewal and as requested by clients or insured’s clients
- Reviews all quotes, policies, and endorsements from carriers for accuracy and completeness
- Markets new and renewal accounts to appropriate carriers to receive quotes
- Prepares invoices and premium finance agreements as needed
- Explain features, advantages and disadvantages of various policies to promote sale of insurance plans
- Inspect property, examining its general condition, type of construction, age, and other characteristics, to decide if it is a good insurance risk
- Perform administrative tasks, such as maintaining records and handling policy renewals
- Select company that offers type of coverage requested by client to underwrite policy
- Contact underwriter and submit forms to obtain binder coverage
- Confer with clients to obtain and provide information when claims are made on a policy.
Producer
State Farm Mutual Automobile Insurance Company, Jack
Black, MO
05.2018 - 10.2018
- Customize insurance products to suit individual customers, often covering a variety of risks
- Install bookkeeping systems and resolve system problems
- Confer with clients to obtain and provide information when claims are made on a policy
- Contact underwriter and submit forms to obtain binder coverage
- Develop marketing strategies to compete with other individuals or companies who sell insurance
- Perform administrative tasks, such as maintaining records and handling policy renewals
- Explain features, advantages and disadvantages of various policies to promote sale of insurance plans.
Assistance Account Manager
First Rate Field Services
St. Louis, MO
10.2016 - 02.2018
- Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems
- Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes
- Discuss job performance problems with employees to identify causes and issues and to work on resolving problems
- Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.
Education
Associate - Business Management, Business
Mineral Area College
01.2014 - 06.2015
Skills
Administrative experienceundefined
Timeline
Customer Support Agent
Go Insurance
11.2021 - Current
Senior Customer Service Representative
Liberty Mutual Insurance
04.2021 - 11.2021
Personal Lines Account Manager
MJM Insurance
11.2018 - 03.2021
Producer
State Farm Mutual Automobile Insurance Company, Jack
05.2018 - 10.2018
Assistance Account Manager
First Rate Field Services
10.2016 - 02.2018
Associate - Business Management, Business
Mineral Area College
01.2014 - 06.2015
Similar Profiles
Kathryn GlennKathryn Glenn
Product Manager at Go InsuranceProduct Manager at Go Insurance
Stephanie RuarkStephanie Ruark
Insurance Agent at Farmers Insurance / United Healthcare InsuranceInsurance Agent at Farmers Insurance / United Healthcare Insurance
Kelly NelsonKelly Nelson
Senior Insurance Advisor at Westland Insurance Formally Smith InsuranceSenior Insurance Advisor at Westland Insurance Formally Smith Insurance