Ashley Solorio
Killeen,UNITED STATES
Summary
Customer Service Professional experienced in driving client satisfaction and enhancing operational protocols. Delivered impactful contributions through effective problem-solving, communication, and time management skills, while collaborating with clinical staff to support comprehensive patient care in behavioral health settings. Focused on elevating customer experiences and ensuring safety in therapeutic environments.
Overview
1
1
Certification
9
9
years of post-secondary education
5
5
years of professional experience
Work History
Unarmed Security Guard
Intercon Security Services
Georgetown, TX
07.2026 - Current
- Performed foot patrols around the property to ensure safety and security of personnel and visitors.
- Observed all entrances for any signs of criminal activities or trespassers.
- Investigated disturbances, theft, vandalism, accidents, medical emergencies, fires. on site as needed.
- Maintained accurate records of daily occurrences including shift logs and incident reports.
- Identified potential threats or hazards onsite and took appropriate action to address them in a timely manner.
- Conducted daily security checks of the premises, equipment, and vehicles.
- Enforced rules and regulations within the facility while maintaining a professional demeanor.
Behavioral Health Technician
North America Security
Austin, TX
08.2024 - 09.2025
- Supported crisis intervention using approved de-escalation techniques.
- Monitored patient behavior and reported concerns to clinical staff.
- Maintained therapeutic milieu and unit safety protocols.
- Assisted daily living activities and personal care routines.
- Documented observations in behavioral health records and incident logs.
- Coordinated patient transport and activities with care team.
UNARMED SECURITY
North America Security
Austin, TX
08.2024 - 01.2025
- Monitored premises to deter illegal activities, enhancing safety and building community trust.
- Conducted regular safety audits, identifying vulnerabilities that improved security protocols.
- Collaborated with law enforcement during incidents, providing detailed reports that improved response strategies.
- Collaborated with law enforcement during incidents, providing detailed reports that enhanced response strategies and reduced future risks.
CAREGIVER
Assisted Living
Mesquite, TX
06.2021 - 06.2023
- Provided compassionate care to residents, enhancing quality of life through personalized support and engagement.
- Implemented daily activity schedules, fostering resident participation and noticeably improved overall satisfaction scores.
- Implemented daily activity schedules, fostering resident participation and noticeably improved overall satisfaction scores.
TEAM MEMBER
Whataburger
I-35 & Belt Line, TX
11.2022 - 03.2023
- Streamlined food preparation processes, resulting in faster service times and improved customer satisfaction ratings.
- Analyzed customer feedback to identify service gaps, and implemented changes that led to noticeable improvements in the overall dining experience.
- Maintained high standards of food safety and cleanliness, ensuring compliance with health regulations and minimizing risk.
- Developed training program for new hires, streamlining onboarding process and increasing team knowledge.
INTERN
IBM
Dallas, TX
07.2021 - 06.2022
- Requirements management serves as an essential practice and framework for engineering lifecycle management.
- Utilized requirements management tools to streamline project workflows, resulting in measurable improvements in cross-team traceability and collaboration.
- Required call center experience with helping and understanding customers. Supported engineering teams by managing requirements effectively, leading to improved project scope control and enhanced product development insights.
- Utilized requirements management tools to streamline project workflows, improving cross-team traceability and collaboration.
- Coordinated customer feedback sessions, fostering strong relationships and ensuring product adjustments met user needs.
Education
Associate of Arts - Business Administration
North Lake College
Irving, TX 08.2016 - 05.2021
Associate of Arts - BUSINESS ADMINISTRATION & MANAGEMENT
Wilmer Hutchins High School
Dallas, TX 08.2016 - 05.2021
Skills
- Clinical Documentation
- Data Analysis
- Patient Record Management
- Customer Service,
- Crisis Communication
- Patient Billing Support
- Patient support
Personal Information
Title: Customer service
Certification
MICROSOFT CERTIFICATION
UNARMED SECURITY- LEVEL 2 Intercon-security
Behavior Health Technician training
PMAB Training
ADDITIONAL INFORMATION
Title: Customer service
Timeline
Unarmed Security Guard
Intercon Security Services
07.2026 - Current
Behavioral Health Technician
North America Security
08.2024 - 09.2025
UNARMED SECURITY
North America Security
08.2024 - 01.2025
TEAM MEMBER
Whataburger
11.2022 - 03.2023
INTERN
IBM
07.2021 - 06.2022
CAREGIVER
Assisted Living
06.2021 - 06.2023
Associate of Arts - Business Administration
North Lake College
08.2016 - 05.2021
Associate of Arts - BUSINESS ADMINISTRATION & MANAGEMENT
Wilmer Hutchins High School
08.2016 - 05.2021