Ashley Sorden
Hemet,CA
Summary
Dedicated and compassionate Medical Assistant and Care Coordinator Supervisor with over 10 years of experience in clinical and administrative healthcare settings. Expertise in delivering empathetic, patient-centered care while effectively managing remote teams and optimizing workflows for enhanced efficiency. Proficient in patient coordination, documentation auditing, and upholding high standards of quality and compliance. Strong communication skills drive a passion for improving patient outcomes and fostering collaborative healthcare environments.
Overview
18
18
years of professional experience
Work History
Care Coordinator Supervisor
Cosan Group
Independence, OH
01.2021 - Current
- Managed supervision and training of remote care coordinators, fostering collaboration and communication among multiple physician offices.
- Reviewed and analyzed patient charts for quality assurance, focusing on time tracking accuracy and effective workflow documentation.
- Administered PHQ-9 and STEADI screenings to assess patient health status and potential fall risks.
- Supervised daily operations of call monitoring and voicemail management to optimize care coordination efforts.
- Trained staff on best practices for care plan development and strict adherence to clinical protocols, fostering improved patient outcomes.
- Scheduled and conducted weekly sessions on Microsoft Teams, focusing on updates and comprehensive workflow training.
- Managed remote operations to ensure seamless workflow and team engagement.
Medical Assistant
TriValley Internal Medicine
Murrieta, CA
08.2018 - 01.2021
- Administered patient intake protocols, conducting vital signs, EKGs, spirometry, and allergy testing to support effective patient care.
- Executed skin testing assistance for allergist and prepared allergy injection vials, maintaining strict adherence to safety protocols.
- Achieved efficient patient communication through effective scheduling of calls. Streamlined prior authorization workflows and enhanced results notification processes.
- Coordinated communication between patients and healthcare providers to enhance care delivery.
- Mentored junior staff members on best practices for patient interactions and administrative procedures.
- Implemented workflow improvements that streamlined office operations and reduced wait times.
- Performed medical records management, including filing, organizing and scanning documents.
Medical Assistant – Back Office
Hematology Oncology Consultants
Murrieta, CA
06.2017 - 08.2018
- Conducted phlebotomy procedures, recorded vital statistics, and ensured timely updates of medication information in EMR.
- Achieved accurate lab data documentation through effective graphing techniques. Enhanced patient experience during bone marrow biopsy procedures by providing thorough support. Improved scheduling and communication with patients, resulting in increased satisfaction.
- Assisted healthcare providers with patient examinations and procedures, ensuring efficient workflow.
- Managed patient intake processes, including registration and medical history documentation.
- Administered medications and injections in accordance with established protocols.
- Educated patients on treatment plans, medication usage, and follow-up care instructions.
- Trained new staff on clinical protocols and administrative procedures to ensure compliance and efficiency.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
Medical Assistant – Back Office
New Bern Cancer Care
New Bern, NC
03.2011 - 01.2013
- Performed phlebotomy, injections, port access, and IV starts for chemotherapy administration.
- Coordinated blood transfusions and assisted physicians during sterile procedures.
- Maintained accurate medical charts and scheduled lab appointments.
Medical Assistant – Back Office
La Costa Urgent Care & Family Practice
Carlsbad, CA
04.2008 - 06.2010
- Achieved high standards in patient care by executing phlebotomy and EKG procedures effectively. Delivered accurate results in urinalysis, pregnancy, and strep tests while ensuring compliance with sterilization protocols for instruments.
- Executed front-desk functions, prioritizing accurate insurance payment handling and effective patient onboarding.
- Engaged with healthcare providers to effectively assist in minor procedures, improving overall patient care quality.
- Streamlined laboratory test coordination, facilitating efficient sample collection and prompt results dissemination.
- Streamlined clinic processes, resulting in improved patient satisfaction and reduced waiting periods.
- Streamlined communication processes within multidisciplinary teams, focusing on patient care plans and progress updates.
- Utilized strong communication skills to build trust with patients, supporting clinic's mission of delivering high-quality care.
- Executed comprehensive documentation of medical histories, vital signs, and medications to support effective patient care delivery.
- Optimized workflow in clinic environment by collaborating with physicians on routine procedures and conducting diagnostic tests.
Education
Associate's Degree - Clinical Psychology
Mt. San Jacinto College
San Jacinto, CACertificate - Medical Billing & Coding
University of Oklahoma
Norman, OK01-2013
Certificate - Medical Terminology & Back Office
Central County Occupational Center
San Jose06-2008
High School Diploma -
Branham High School
San Jose06-2004
Skills
- Supervising remote teams effectively
- Electronic medical record auditing
- Patient follow-up and support
- Proficient in medical terminology and procedures
- HIPAA compliance expertise
- Empathetic communication
- Prior authorization coordination
- Process optimization training
- Documentation proficiency
- Case management
- Organizational skills
- Patient education
- Patient advocacy
Timeline
Care Coordinator Supervisor
Cosan Group
01.2021 - Current
Medical Assistant
TriValley Internal Medicine
08.2018 - 01.2021
Medical Assistant – Back Office
Hematology Oncology Consultants
06.2017 - 08.2018
Medical Assistant – Back Office
New Bern Cancer Care
03.2011 - 01.2013
Medical Assistant – Back Office
La Costa Urgent Care & Family Practice
04.2008 - 06.2010
Associate's Degree - Clinical Psychology
Mt. San Jacinto College
Certificate - Medical Billing & Coding
University of Oklahoma
Certificate - Medical Terminology & Back Office
Central County Occupational Center
High School Diploma -
Branham High School