Jessica Gresham
Decatur,GA
Summary
Detail-oriented professional with over 5 years of experience in healthcare, now transitioning to a career in accounting. Demonstrates strong organizational skills, keen attention to detail, and the ability to manage multiple tasks efficiently. Currently building expertise in accounting principles and software. Motivated to leverage transferable skills and contribute to the success of an accounting team while continuing to grow in the field.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Dental Assistant/Patient Care Coordinator
Oral surgery Associates & Dental Implants Center
Tucker, GA
11.2024 - Current
- Assist with day-to-day office operations, including scheduling, billing, and managing patient records.
- Process insurance claims, ensuring proper documentation and timely submission for reimbursement, resulting in an improved claims approval rate.
- Manage patient payments, and maintain accurate records of transactions, collaborating with the office manager to track financial reports.
- Perform data entry tasks for billing and patient accounts, ensuring accuracy and completeness.
- Work with the accounting team to reconcile patient payments, identify discrepancies, and resolve billing issues.
- Ensure compliance with infection control policies and procedures.
Dental Assistant/Senior Patient Coordinator
Dentistry For Children
Atlanta, GA
04.2023 - 11.2025
- Developed strong attention to detail and organizational skills, ensuring accuracy in handling sensitive financial and patient information.
- Communicated with insurance companies to clarify payment discrepancies, demonstrating problem-solving and analytical skills.
- Analyzed processes and business workflows to identify risks; created solutions to prevent delays, backlogs, and deficiencies from both commercial and government insurance payers.
- Updated patient records, compiled medical history information, and performed other administrative duties as needed.
- Acted as the face of the dental office by welcoming over 100 weekly patients, comforting them, scheduling their appointments, and answering any questions about dental care and procedures.
Patient Coordinator/Dental Assistant
Franklin Dental & Braces
Smyrna, GA
04.2023 - 04.2024
- Assisted during routine dental cleanings, surgeries, and other dental procedures, utilizing 4-handed dentistry techniques.
- Processed insurance and patient payments into accounts.
- Verified insurance benefits for each patient.
- Reviewed 400+ monthly patient charts, and logged patient data during exams and procedures.
- Answered multiple line phones and handled scheduled appointments.
Education
Associate of Science - Mathematics
Atlanta Metropolitan State College
Atlanta, GA05-2019
Skills
- Computer proficiency and technical aptitude, with the ability to use Microsoft Suite, including Excel, Word, Teams, and Outlook
- Familiarity with various Electronic Medical Records systems, such as Epic and Athena
- Medical and insurance billing processing
- Proven ability to work effectively in a remote team environment with associates
- Video technology (Zoom, etc)
- Financial Reporting
- Data entry and invoice processing
- Bookkeeping
- Dental examination
- ICD coding
- Time management
- Insurance verification
- Strong analytical and problem-solving skills
- Business Mathematics
Certification
- Basic Life Support
- Radiology
- Dental/Orthodontic Assistant
- Coronal Polishing
Timeline
Dental Assistant/Patient Care Coordinator
Oral surgery Associates & Dental Implants Center
11.2024 - Current
Dental Assistant/Senior Patient Coordinator
Dentistry For Children
04.2023 - 11.2025
Patient Coordinator/Dental Assistant
Franklin Dental & Braces
04.2023 - 04.2024
- Basic Life Support
- Radiology
- Dental/Orthodontic Assistant
- Coronal Polishing
Associate of Science - Mathematics
Atlanta Metropolitan State College
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