Ashley Sorenson
Tucson,AZ
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction, and consistently high sales. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
7
7
years of professional experience
Work History
Server
Bisbee Breakfast Club
08.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server
Millville Pizza Co
07.2018 - 08.2023
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Education
Licensed Master Aesthetician And Laser Technician -
Pure Aesthetics Natural Skincare School
Tucson, AZ11-2024
Bachelor of Science - Business Marketing
Western Governors University
Salt Lake City, UT12-2023
No Degree - Buisness
University of Hawaii At Manoa
Honolulu, HI06-2022
Associate of Science -
Tacoma Community College
Tacoma, WA06-2020
Skills
- Bachelors degree in Business Marketing
- Aesthetics License
- Laser Technician License
- Microneedling Certification
Timeline
Server
Bisbee Breakfast Club
08.2024 - Current
Server
Millville Pizza Co
07.2018 - 08.2023
Licensed Master Aesthetician And Laser Technician -
Pure Aesthetics Natural Skincare School
Bachelor of Science - Business Marketing
Western Governors University
No Degree - Buisness
University of Hawaii At Manoa
Associate of Science -
Tacoma Community College
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