Ashley Souza
Fall River,MA
Summary
I am a very dedicated and driven person with a proactive attitude and the ability to learn quickly. I pride myself on strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
6
6
years of professional experience
Work History
Direct Care Professional
People Incorporated
Fall River, MA
10.2023 - Current
- Provided emotional support and encouragement to clients.
- Facilitated group activities to promote socialization among clients.
- Assisted clients in developing daily living skills, such as hygiene, cooking, and laundry.
- Monitored client behavior and documented any changes in condition or attitude.
- Transported clients to medical appointments and other activities as needed.
- Administered medications following established protocols and guidelines.
- Improved patient outlook and daily living through compassionate care.
Customer Service Member
CVS Pharmacy
Swansea, MA
08.2022 - 10.2024
- Managed inventory levels through regular stock checks.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
- Assisted with the placement of merchandise onto shelves according to plan-o-grams.
- Completed price changes by adhering labels to merchandise or entering information into computer system.
- Conducted weekly inventory counts of all stock items in the store.
- Assisted management with training new staff members on customer service techniques and operational procedures.
- Provided excellent customer service throughout each transaction while maintaining a friendly demeanor.
- Operated cash register to process cash, check, and credit card transactions.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
Caregiver
Senior Whole Health LLC
Fall River, MA
03.2019 - 06.2022
- Assisted family member with daily activities, such as bathing, dressing and grooming.
- Organized medications for family members and administered them according to directions.
- Prepared nutritious meals for family members following dietary guidelines.
- Performed light housekeeping tasks such as laundry, vacuuming, dusting, and changing bed linens.
- Monitored vital signs of patient when necessary and reported changes to the appropriate personnel.
- Collaborated with healthcare professionals to ensure proper care was being provided.
- Facilitated communication between families and healthcare providers regarding various issues.
- Maintained clean and well-organized environment for client happiness and safety.
Education
Graduate Certificate - Medical Assistant
Coastal Career Academy
Fall River, MA06-2018
Some College (No Degree) - Psychology
Bristol Community College
Fall River, MALicense - Massage Therapy
Lincoln Technical Institute
Lincoln, RISkills
- Adaptable Learner
- Perform well in high-demand, fast-paced environments
- Strong Interpersonal Skills
- Multitasking Abilities
- Personable Team Player
- Friendly Professional Demeanor
- First aid and safety
- Medication administration
- CPR and AED Certified
- Dedicated to Continuous Improvement
- Reliable and dependable
- Compassionate
Timeline
Direct Care Professional
People Incorporated
10.2023 - Current
Customer Service Member
CVS Pharmacy
08.2022 - 10.2024
Caregiver
Senior Whole Health LLC
03.2019 - 06.2022
Graduate Certificate - Medical Assistant
Coastal Career Academy
Some College (No Degree) - Psychology
Bristol Community College
License - Massage Therapy
Lincoln Technical Institute
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