Ashley Spainhoward
Elba,AL
Summary
Talented Professional with almost 18 years of experience and expertise in Health underwriting and Customer Service. Hardworking and reliable Underwriter and Customer Service Representative with strong ability to multitask. Highly organized, proactive and punctual with team-oriented mentality.
Overview
18
18
years of professional experience
Work History
Health/Accident Underwriter/Customer Service Representative
National Security Insurance Company
Elba, Alabama
01.2008 - Current
- Underwrite Accident, Cancer, Critical Illness, Disability Income, Intensive Care & Hospital Confinement applications, also issue all School policies
- Read and summarize medical records, order additional information from doctors, hospitals and agents
- Check Life policies and handle duplicate Health & Accident policies along with Central Life
- Refund premium on applications not issued
- Customer service experience with prior and current position
- When major storms occur I am on the CAT team so I help out the Fire Claims department with the overflow of calls.
Policy Issue Clerk
National Security Insurance Company
Elba, Alabama
01.2006 - 01.2008
- Register and load Life, Health & Accident applications into policy register in Excel
- Run MIB through Knowledge Now website on all applications entered
- Conduct MVR checks through USIS website, load all applications with health conditions on the MIB Knowledge Now website
- Check Health & Accident applications & complete duplicate policy request for Life.
Education
Skills
- Application Review
- Building Strong Relationships
- Risk Assessment
- Insurance Knowledge
- Client Relationship Building
- Documentation Review
Timeline
Health/Accident Underwriter/Customer Service Representative
National Security Insurance Company
01.2008 - Current
Policy Issue Clerk
National Security Insurance Company
01.2006 - 01.2008