LATONYA FOSTER
Columbus,OH
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
16
16
years of professional experience
Work History
Customer Service Representative II
Caresource Health Plan
Jackson MS
04.2025 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Assistant Branch Manager
Regional Finance
Jackson, MS
08.2024 - 04.2025
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
LOAN OFFICER SPECIALIST
ONE MAIN FINANCIAL
Jackson, MS
12.2022 - 07.2024
- Deliver results related to individual and branch sales, goals as well as customer expectations
- Develop new relationships and maintaining existing relationships, working with customers throughout the loan process and loan life cycle.
- Basic knowledge of revenue cycle functions
- Ability to pay attention to detail
- Ability to maintain a professional appearance and attitude
- Ability to read, write, type, and follow oral and written directions
- Ability to work independently to effectively and efficiently perform assigned duties
- Good interpersonal communication and
organizational skills, and proven ability to work effectively with others
CUSTOMER SRV. SPECIALIST
SIG. FLIGHT SUPPORT
Columbus, OH
08.2020 - 08.2022
- Provided exceptional support services to over 25 primary airlines companies in North America
- Responsible for arranging approximately 265 daily shuttle and hotel reservations
- Effectively communicated with guests and employees via telephone, fax, face to face, e-mail, Conciliar System, Unicom/air to ground radio
- Provided support to high level vendors, guests and employees by resolving complaints, questions and concerns
- Processed and prepared in-flight catering preparations for domestic flights
- Completed daily audits for accounting records and transactions.
- Followed all company policies and procedures to deliver quality work.
- Developed strong client relationships through consistent communication and attentive service.
- Interpreted clients' needs and introduced services to fit specific requirements.
FLIGHT ATTENDANT
AMERICAN AIRLINES PSA
Columbus, OH
06.2009 - 08.2020
- Adhered to all local and FAA rules and regulations
- Conducted storage inspections of all hand carried luggage
- Ensured an exceptional flight experience through answering passenger questions, fulfilling requests and attending to passengers in distress/requiring special assistance
- Mentored over 30 new flight attendants annually, providing training in customer service, safety techniques, and health and sanitary standards, improving overall service quality by 30%.
Education
High School Diploma -
NORTHLAND HIGH SCHOOL
Columbus, OHSkills
- Customer Skills
- Organized
- Team Oriented
- Accountable
- Detailed
- Documentation Review
- Relationship building and management
- Sales expertise
- Client Relations
- Loan Servicing
- Team Player
- Loans
- Attention to Detail
- Microsoft Office
- Data Entry
- Loan Processing Coordination
- Collections Management
- Application Review
- Payment Schedule Computation
References
References Available Upon Request
Timeline
Customer Service Representative II
Caresource Health Plan
04.2025 - Current
Assistant Branch Manager
Regional Finance
08.2024 - 04.2025
LOAN OFFICER SPECIALIST
ONE MAIN FINANCIAL
12.2022 - 07.2024
CUSTOMER SRV. SPECIALIST
SIG. FLIGHT SUPPORT
08.2020 - 08.2022
FLIGHT ATTENDANT
AMERICAN AIRLINES PSA
06.2009 - 08.2020
High School Diploma -
NORTHLAND HIGH SCHOOL