LATONYA FOSTER
Columbus,OH
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
16
16
years of professional experience
Work History
Customer Service Representative II
Caresource Health Plan
04.2025 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Assistant Branch Manager
Regional Finance
08.2024 - 04.2025
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
LOAN OFFICER SPECIALIST
ONE MAIN FINANCIAL
12.2022 - 07.2024
- Deliver results related to individual and branch sales, goals as well as customer expectations
- Develop new relationships and maintaining existing relationships, working with customers throughout the loan process and loan life cycle.
- Basic knowledge of revenue cycle functions
- Ability to pay attention to detail
- Ability to maintain a professional appearance and attitude
- Ability to read, write, type, and follow oral and written directions
- Ability to work independently to effectively and efficiently perform assigned duties
- Good interpersonal communication and
organizational skills, and proven ability to work effectively with others
CUSTOMER SRV. SPECIALIST
SIG. FLIGHT SUPPORT
08.2020 - 08.2022
- Provided exceptional support services to over 25 primary airlines companies in North America
- Responsible for arranging approximately 265 daily shuttle and hotel reservations
- Effectively communicated with guests and employees via telephone, fax, face to face, e-mail, Conciliar System, Unicom/air to ground radio
- Provided support to high level vendors, guests and employees by resolving complaints, questions and concerns
- Processed and prepared in-flight catering preparations for domestic flights
- Completed daily audits for accounting records and transactions.
- Followed all company policies and procedures to deliver quality work.
- Developed strong client relationships through consistent communication and attentive service.
- Interpreted clients' needs and introduced services to fit specific requirements.
FLIGHT ATTENDANT
AMERICAN AIRLINES PSA
06.2009 - 08.2020
- Adhered to all local and FAA rules and regulations
- Conducted storage inspections of all hand carried luggage
- Ensured an exceptional flight experience through answering passenger questions, fulfilling requests and attending to passengers in distress/requiring special assistance
- Mentored over 30 new flight attendants annually, providing training in customer service, safety techniques, and health and sanitary standards, improving overall service quality by 30%.
Education
High School Diploma -
NORTHLAND HIGH SCHOOL
Columbus, OHSkills
- Customer Skills
- Organized
- Team Oriented
- Accountable
- Detailed
- Documentation Review
- Relationship building and management
- Sales expertise
- Client Relations
- Loan Servicing
- Team Player
- Loans
- Attention to Detail
- Microsoft Office
- Data Entry
- Loan Processing Coordination
- Collections Management
- Application Review
- Payment Schedule Computation
References
References Available Upon Request
Timeline
Customer Service Representative II
Caresource Health Plan
04.2025 - Current
Assistant Branch Manager
Regional Finance
08.2024 - 04.2025
LOAN OFFICER SPECIALIST
ONE MAIN FINANCIAL
12.2022 - 07.2024
CUSTOMER SRV. SPECIALIST
SIG. FLIGHT SUPPORT
08.2020 - 08.2022
FLIGHT ATTENDANT
AMERICAN AIRLINES PSA
06.2009 - 08.2020
High School Diploma -
NORTHLAND HIGH SCHOOL
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