ASHLEY SPANN
Ashland City
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
23
23
years of professional experience
Work History
INSURANCE ANALYST
HERITAGE MEDICAL ASSOCIATES
01.2025 - Current
- Maintained up-to-date knowledge of payer requirements, ensuring accurate billing practices across all departments.
- Contributed to improved cash flow by monitoring and resolving aged account balances in a timely manner.
- Managed appeals process effectively, successfully overturning denied claims to secure payment for services rendered.
- Reached out to insurance companies to verify coverage.
- Reviewed claims for accuracy, ensuring timely submission and reducing denial rates.
- Increased revenue by identifying and resolving billing errors in a timely manner.
- Assisted patients in understanding complex billing statements, leading to increased trust between patients and healthcare providers.
- Maintained clear documentation of all activities related to unpaid claims or denied services.
REVENUE CYCLE ANALYST
COVENANT PHYSICIAN PARTNERS
06.2023 - 12.2024
- Served as a liaison between third party vendor, fostering strong relationships between internal teams and external partners
- Coordinated multiple projects simultaneously, ensuring timely completion and alignment with organizational objectives
- Collaborated with cross-functional teams to develop strategies for optimizing the revenue cycle process
- Provided exceptional customer service when addressing patient inquiries or concerns, fostering trust and satisfaction in the billing process
- Provided valuable insights to leadership by analyzing key performance indicators related to the revenue cycle process
- Monitored daily reports, identifying trends or discrepancies that warranted further investigation or action from the revenue cycle team
- Conducted root cause analysis on denied claims, implementing corrective measures to prevent future denials and protect revenues.
COLLECTIONS AND INSURANCE VERIFICATION TEAM LEAD
COVENANT PHYSICIAN PARTNERS
02.2017 - 05.2023
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively
- Delegated projects and distributed tasks to team members as per area of expertise
- Identified opportunities and implemented solutions for workflow, quality, and process improvements
- Monitored and reviewed overall performance metrics to achieve set objectives
- Prioritized workflow and resolved daily operational challenges to support goal achievement.
PATIENT ACCESS REPRESENTATIVE
AEGIS SCIENCES CORPORATION
03.2016 - 02.2017
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy
- Required minimal oversight to complete job tasks
- Verified health insurance information to check enrollment, eligibility, and insurance data integrity
- Maintained a positive work atmosphere by cooperating professionally with customers, team members, and management.
COLLECTIONS SPECIALIST III
ANESTHESIA SERVICES ASSOCIATES/COMPREHENSIVE PAIN SPECIALISTS
07.2014 - 02.2016
- Streamlined billing processes for improved efficiency and reduced errors
- Ensured timely follow-up on outstanding accounts, minimizing potential losses due to non-payment or delayed payments
- Managed a high volume of accounts, prioritizing tasks to maximize productivity and results
- Assisted with special projects and administrative tasks to improve departmental processes.
PATIENT ACCOUNT REPRESENTATIVE
FRESENIUS MEDICAL CARE (FORMERLY RENAL ADVANTAGE INC.)
02.2011 - 06.2014
- Identified trends in unpaid accounts, developing targeted solutions for improved revenue recovery
- Researched billing errors and discrepancies to initiate corrective action
- Followed up on denied claims by performing appeals and denial recovery procedures
- Managed work queue, aging lists and claims correspondence for accurate and timely payment.
OFFICE SUPERVISOR
INSURANCE AUTO AUCTION OF NASHVILLE (FORMERLY VERASTAR OF NASHVILLE)
05.2003 - 02.2011
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement, or address productivity concerns
- Organized company events such as holiday parties or team-building activities to promote camaraderie within the workplace environment
- Prioritized workload and delegated team tasks based on strengths and skill levels
- Resolved customer complaints and answered policy and procedure-related questions
- Processed high-volume deposits accurately and efficiently, utilizing established policies and procedures.
Education
COMPLETED COURSEWORK TOWARDS MEDICAL CODING AND BILLING -
NASHVILLE STATE COMMUNITY COLLEGE
Nashville, TN01.2008
HIGH SCHOOL DIPLOMA - undefined
SYCAMORE HIGH SCHOOL
Pleasant View, TN05.2002
Skills
- Excellent multi-tasking ability
- Attention to detail and accuracy
- Adaptability and flexibility
- Exceptional customer service
- Microsoft Office
- Time management
- Problem-solving abilities
- Claims trend analysis
- Teamwork and collaboration
- Organizing and prioritizing work
Timeline
INSURANCE ANALYST
HERITAGE MEDICAL ASSOCIATES
01.2025 - Current
REVENUE CYCLE ANALYST
COVENANT PHYSICIAN PARTNERS
06.2023 - 12.2024
COLLECTIONS AND INSURANCE VERIFICATION TEAM LEAD
COVENANT PHYSICIAN PARTNERS
02.2017 - 05.2023
PATIENT ACCESS REPRESENTATIVE
AEGIS SCIENCES CORPORATION
03.2016 - 02.2017
COLLECTIONS SPECIALIST III
ANESTHESIA SERVICES ASSOCIATES/COMPREHENSIVE PAIN SPECIALISTS
07.2014 - 02.2016
PATIENT ACCOUNT REPRESENTATIVE
FRESENIUS MEDICAL CARE (FORMERLY RENAL ADVANTAGE INC.)
02.2011 - 06.2014
OFFICE SUPERVISOR
INSURANCE AUTO AUCTION OF NASHVILLE (FORMERLY VERASTAR OF NASHVILLE)
05.2003 - 02.2011
HIGH SCHOOL DIPLOMA - undefined
SYCAMORE HIGH SCHOOL
COMPLETED COURSEWORK TOWARDS MEDICAL CODING AND BILLING -
NASHVILLE STATE COMMUNITY COLLEGE