Ashley Spratley
Newport News,VA
Overview
18
18
years of professional experience
Work History
Notary Public Signing Agent
Newport News, VA
- Current
Enrollment Specialist
InnovAge
Newport News, VA
07.2024 - Current
- Assisted applicants with enrollment process, ensuring compliance with program requirements.
- Coordinated documentation collection and verification for accurate participant records.
- Engaged with prospective members to provide information about services and benefits offered.
- Managed scheduling of enrollment appointments, optimizing staff resources and participant accessibility.
- Communicated effectively via telephone, email, and in person with prospective customers.
- Enhanced customer service by promptly addressing inquiries and resolving issues in a timely manner.
- Streamlined the enrollment process for increased efficiency and enhanced user experience.
- Understood and thoroughly explained services provided to customers and potential customers.
Business Development Coordinator
Consulate Health Care
Newport News, VA
12.2022 - 07.2024
- Maintains admission guidelines by writing, updating, and recommending changes to admission criteria, policies, and procedures.
- Markets programs and facilities by preparing and providing informational brochures, writing and placing advertisements, answering questions, and conducting tours.
- Obtains applicant information by requesting completed applications and medical information, verifying and clarifying information, interviewing patients and family members, and explaining admissions criteria.
- Refers patients to other programs or organizations if necessary.
- Prepares admissions reports by collecting, analyzing, and summarizing data and trends. Organizes patient records and documentation.
- Checks patients into the system as they arrive.
Community Life Director
Consulate Health Care
Newport News, VA
12.2018 - 12.2022
- Plan and schedule And organize activities for residents. Create and update care plans. Conduct assessments and surveys on residents.
Activities Assistant / Newport News Nursing & Rehab
Consulate Health Care
Newport News, VA
04.2017 - 12.2018
- Conduct and document daily activities scheduled for residents. Assist residents to and from designated activities. Conduct assessments and surveys on each new resident.
Office Coordinator
The Service Companies
10.2011 - 03.2016
- Open and coordinate daily operations of the housekeeping department. File and print reports to keep staff and inventory updated. Assist director and report any problems or delays to the appropriate department.
Logistics Assistant / AAFES
Army Air Force Exchange
08.2007 - 01.2011
- Verify receipts and packing slips against purchase orders to insure accuracy. Verify shipments and acknowledgement receipts. Communicate with vendors regarding purchase orders and the receiving of supplies to resolve errors and discrepancies.
Education
Diploma - undefined
Smithfield High School
Smithfield, VA06.2007
Skills
- CUSTOMER SERVICE (10 years)
- ENERGETIC (10 years)
- EXCELLENT COMMUNICATION SKILLS (10 years)
- FAST LEARNER (10 years)
- ORGANIZATIONAL SKILLS (10 years)
- Microsoft Outlook
- Marketing (4 years)
- Microsoft Office
- Event Planning
- Time Management
- Quality Assurance
- Logistics
- Business development
- Customer service
- Marketing
- Sales (2 years)
- Microsoft Word
- Microsoft Excel
- Medical records
- Care plans
- Communication skills
- Computer skills
- Analysis skills
- Organizational skills
- Typing
- QuickBooks
- Accounting
- Social media management
Additional Information
- Skills
- Excellent communication skills
- MS Windows proficient
- Fast learner
- Self-motivated
- Energetic work attitude
- Exceptional customer service
- Strong organizational skills
- Courteous demeanor
Timeline
Enrollment Specialist
InnovAge
07.2024 - Current
Business Development Coordinator
Consulate Health Care
12.2022 - 07.2024
Community Life Director
Consulate Health Care
12.2018 - 12.2022
Activities Assistant / Newport News Nursing & Rehab
Consulate Health Care
04.2017 - 12.2018
Office Coordinator
The Service Companies
10.2011 - 03.2016
Logistics Assistant / AAFES
Army Air Force Exchange
08.2007 - 01.2011
Notary Public Signing Agent
- Current
Diploma - undefined
Smithfield High School