Ashley Springfield
Memphis,TN
Summary
Experienced with data manipulation, statistical analysis, and data visualization. Utilizes advanced analytical techniques to uncover trends and inform business strategies. Track record of employing critical thinking skills to solve complex problems and deliver meaningful insights.
Overview
8
8
years of professional experience
Work History
Data Analyst
Kelly Services Remote
Memphis, TX
01.2024 - 04.2026
- Collaborated with cross-functional teams to refine data collection processes and improve accuracy.
- Conducted statistical analysis to support strategic initiatives and enhance operational efficiency.
- Implemented process improvements that streamlined data processing workflows, reducing turnaround time.
- Engaging in data clean-up initiatives to enhance data quality and consistency
- Produced monthly reports using advanced Excel spreadsheet functions.
- Integrated multiple sources of disparate data into cohesive datasets using ETL processes, improving overall analytic capabilities.
Data Entry Clerk Remote
LoneStar Electric
Memphis, TN
01.2023 - 02.2024
- Establish and uphold new product entries within the ERP and product information systems, guaranteeing that all necessary fields are precise and fully completed.
- Reviewed documentation for completeness and accuracy prior to data entry.
- Developed standardized templates for improved efficiency in data collection tasks.
- Monitored workflows to ensure timely completion of data processing requests.
- Organized, sorted, and checked input data against original documents.
- Entered data into various computer systems accurately using Microsoft Office Suite.
Data Entry Clerk Remote
QuickBooks
Newark, CA
02.2023 - 12.2023
- Entered data into databases with high accuracy and attention to detail.
- Accurately enter data into QuickBooks and Excel.
- Create and track vendor purchase orders, ensuring timely delivery and updates.
- Accurately enter new product entries within the system about product data.
- guaranteeing that all necessary fields are precise and fully completed.
- Assist with basic bookkeeping, transcription, and clerical tasks.
- Maintain confidentiality of sensitive information.
Claims Examiner Remote
Maxim Healthcare
Maryland, NY
01.2021 - 12.2021
- Handled sensitive information with discretion, ensuring confidentiality of personal and financial details for claimants throughout the claims examination process.
- Utilized analytical skills to evaluate medical bills for accuracy and appropriateness of charges before approving payments as part of the claims process.
- Participated in cross-functional team meetings to address organizational challenges related to claims management and develop solutions collaboratively.
- Reduced claim processing time by implementing efficient workflow strategies and prioritizing tasks effectively.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information on claim status.
Customer Service Representative
The Home Depot
Southaven
01.2020 - 12.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Team Leader
Marshalls
Southaven
01.2019 - 12.2019
- Built strong relationships with customers through positive attitude and attentive response.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Sales Associate
Target
Olive Branch
01.2018 - 12.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
Associate's degree - Business Administration
Southwest Community College
Memphis, TN06-2022
High School Diploma -
Hillcrest High School
05-2018
Skills
- Customer Service
- Data Entry
- Customer Satisfaction
- Call Center Customer Service
- Written and oral communication
- Complaint resolution
- Payment Processing
- Documentation And Reporting
- Excel functions
- Analytical problem solving
- Database management
- Tableau software
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Data Analyst
Kelly Services Remote
01.2024 - 04.2026
Data Entry Clerk Remote
QuickBooks
02.2023 - 12.2023
Data Entry Clerk Remote
LoneStar Electric
01.2023 - 02.2024
Claims Examiner Remote
Maxim Healthcare
01.2021 - 12.2021
Customer Service Representative
The Home Depot
01.2020 - 12.2020
Team Leader
Marshalls
01.2019 - 12.2019
Sales Associate
Target
01.2018 - 12.2018
High School Diploma -
Hillcrest High School
Associate's degree - Business Administration
Southwest Community College