Ashley Spurlock Rogers
Lake Mary,FL
Summary
Dynamic leader with a proven track record at Jw Marriott, enhancing customer satisfaction and team productivity through exceptional service and efficient process implementation. Skilled in communication and fostering teamwork, I excel in high-pressure environments, driving sales and operational excellence. My analytical and customer service prowess ensures loyalty and peak performance.
Overview
2025
2025
years of professional experience
Work History
Overnight Manager
RaceTrac
- Oversaw and participated in night crew activities to maximize sales, earnings and customer satisfaction.
- Fostered a positive work atmosphere by recognizing hard work among team members, promoting collaboration and camaraderie within the team.
- Streamlined store operations by implementing efficient processes for stocking, inventory management, and merchandise presentation.
- Improved customer satisfaction by addressing concerns promptly, providing exceptional service during overnight hours.
- Enhanced team productivity by effectively delegating tasks and setting priorities for the overnight crew.
- Maintained a clean and organized store environment by implementing strict cleaning schedules and protocols for the overnight team.
- Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
- Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
- Built constructive working relationships to aid staff loyalty, motivation and productivity.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Facilitated smooth shift handovers by preparing detailed reports on nightly activities, progress updates, and relevant issues for daytime managers.
- Ensured a safe working environment by conducting regular safety audits and addressing potential hazards promptly.
Skate Guard
Skate Reflections
- Improved skate rental efficiency by maintaining an organized inventory and assisting customers with proper sizing.
- Inspected rink equipment before and after each shift and logged discrepancies.
- Carefully patrolled ice during hours of operation to monitor proper traffic flow and skaters' safety.
- Inspected skating rink for hazardous conditions and informed supervisor of surface problems.
- Reduced accidents by diligently monitoring rink conditions and addressing potential hazards promptly.
- Assisted in the smooth operation of public skating sessions, facilitating a positive atmosphere for diverse groups of patrons.
- Served as a helpful resource for patrons seeking information on additional programs or offerings at the facility, promoting awareness of available services and generating increased interest in related activities.
Kennel Worker
Humane Society
- Prevented falls near and into pool by calmly reminding patrons to exercise caution around edges.
- Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Responded to emergency situations in a timely, efficient manner.
- Provided friendly customer service to guests and addressed concerns.
- Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
- Supported swim lesson instructors in providing quality instruction to students of all ages and skill levels.
- Assisted in developing emergency action plans for various aquatic facilities, ensuring preparedness for any situation.
- Organized special events such as pool parties and competitions, ensuring guest enjoyment while maintaining safety standards.
Lifeguard
JW Marriott
02.2022 - Current
- Prevented falls near and into pool by calmly reminding patrons to exercise caution around edges.
- Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Responded to emergency situations in a timely, efficient manner.
- Provided friendly customer service to guests and addressed concerns.
- Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
- Supported swim lesson instructors in providing quality instruction to students of all ages and skill levels.
- Assisted in developing emergency action plans for various aquatic facilities, ensuring preparedness for any situation.
- Organized special events such as pool parties and competitions, ensuring guest enjoyment while maintaining safety standards.
Education
Southeastern High School
Miami, FL2018
Skills
- Food safety knowledge
- Cleaning and sanitizing
- First Aid Training
- Upselling strategies
- Guest Relations
- Event preparation
- Language proficiency
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Multitasking
- Hospitality services
- Problem-solving skills
- Excellent Communication
- Cash Handling
- Organizational Skills
- Conflict Resolution
- Attention to Detail
- Decision-Making
- Team building
- Staff Training
- Task Prioritization
- Detail Oriented
- Phone and Email Etiquette
- POS System Operation
- POS Systems
Accomplishments
Nominated for Jw Marriott 5 diamond awards
Timeline
Lifeguard
JW Marriott
02.2022 - Current
Overnight Manager
RaceTrac
Skate Guard
Skate Reflections
Kennel Worker
Humane Society
Southeastern High School