Ashley Stafford
Munford,TN
Summary
Dependable office management professional brings many years of experience in administrative oversight. Self-starter and skilled team leader with history unifying staff under common goals, modeling organizational efficiency, and instilling customer service excellence.
Overview
15
15
years of professional experience
Work History
Teller
Patriot Bank
2025.10 - Current
- Processed customer transactions accurately and efficiently, ensuring compliance with banking regulations.
- Assisted customers with account inquiries and problem resolution, fostering positive relationships.
- Managed cash drawer, maintaining accurate balances while minimizing discrepancies.
- Trained new tellers on operational procedures and customer service standards, enhancing team performance.
Office Manager
H & R Block Tax Group
2011.01 - 2026.04
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Created spreadsheets in Excel to track data such as vacation requests, sick days.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Supervised staff members, organized schedules and delegated tasks.
- Provided training to new hires on office policies and procedures.
- Analyzed data from various sources to identify trends and make recommendations for improvement.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Trained and mentored administrative staff members in company policies, daily task execution, and industry best practices.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Used judgment and initiative in handling confidential matters and requests.
Administrative Assistant
Mason Ice/Tennessee Premium Beef
2022.11 - 2023.12
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors and provided general information about the company.
- Managed database systems containing customer contact information.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Answered questions from customers regarding products and services offered by the company.
Education
Associate of Applied Science - Administrative Office Support
Dyersburg State Community College
Covington, TN2010-05
Skills
- Office management and Microsoft Office
- Excel proficiency
- Customer service excellence
- Inventory control
- Effective communication
- Calmness under pressure
- Task prioritization
- Exceptional customer service
- Strong work ethic
Timeline
Teller
Patriot Bank
2025.10 - Current
Administrative Assistant
Mason Ice/Tennessee Premium Beef
2022.11 - 2023.12
Office Manager
H & R Block Tax Group
2011.01 - 2026.04
Associate of Applied Science - Administrative Office Support
Dyersburg State Community College