Breona Cannon
West Bend
Summary
Dedicated and results-driven professional seeking full or part-time opportunities in customer service. Known for a strong work ethic and commitment to delivering exceptional service while consistently exceeding customer expectations. Proven ability to handle challenging situations with grace and resolve, fostering positive relationships with clients. Eager to contribute skills and enthusiasm to a dynamic team focused on enhancing customer satisfaction.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Teller
Wells Fargo
Mequon, WI, US
11.2022 - Current
- Coordinated and executed customer transactions while ensuring high-quality service delivery.
- Processed daily transactions accurately and efficiently.
- Managed cash drawers, ensuring compliance with balancing procedures.
- Assisted customers with account inquiries and resolved issues promptly.
- Educated clients on bank products to enhance service experience.
- Trained and mentored new tellers on operational procedures and best practices.
- Implemented improvements to streamline transaction processes and reduce wait times.
- Conducted audits of cash handling processes to ensure adherence to policies.
Resident Assistant
Cedar Community
West Bend, WI, US
10.2018 - 10.2022
- Provide assistance with daily ADLs.
- Facilitated resident engagement through organized activities and events.
- Provided support to residents, addressing concerns and enhancing community living experience.
- Collaborated with staff to maintain safety protocols and ensure compliance with regulations.
- Assisted in the implementation of wellness programs tailored to resident needs.
- Mentored new Resident Assistants, fostering a collaborative team environment.
- Developed and maintained effective communication channels between residents and management.
- Responded to room transfers, incident reports, and maintenance requests.
- Assisted residents in preparing for activity and social programs.
- Maintained clean, safe, and well-organized patient environment.
Caregiver
Lincoln Village
Port Washington, WI, US
02.2015 - 10.2018
- Worked assigned unit
- Provided compassionate care to residents, ensuring comfort and well-being.
- Assisted with daily living activities, promoting independence and dignity.
- Monitored health conditions, promptly reporting changes to nursing staff.
- Fostered positive relationships with families, addressing concerns and providing updates on care progress.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
Food Service Assistant
Aurora Sinai Medical Center
Milwaukee, WI, US
09.2014 - 01.2015
- Utilized various computer techniques to streamline administrative tasks, resulting in improved operational efficiency.
- Assisted in food preparation and service, ensuring compliance with health and safety standards.
- Supported inventory management by tracking supplies and coordinating orders with vendors.
- Maintained cleanliness of kitchen areas, adhering to sanitation protocols and regulations.
- Monitored food quality and presentation, providing feedback for continuous improvement initiatives.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Completed daily tasks such as dishwashing, trash removal, and restocking while adhering to established safety protocols.
- Ensured compliance with health regulations through frequent cleaning and sanitation practices within the food preparation area.
- Contributed to team success by proactively assisting coworkers during peak hours or covering shifts when needed.
Cashier
Walmart
Greendale, WI, US
02.2013 - 09.2014
- Processed customer transactions efficiently using POS systems.
- Maintained accurate cash drawer balances during shifts.
- Assisted customers with inquiries and product locations.
- Collaborated with team members to optimize store layout and displays.
- Developed strong relationships with repeat customers, fostering loyalty and satisfaction.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
Education
high school diploma - all subjects
Vincent High School
Milwaukee, WI05-2014
Skills
- Medical terminology
- Cash handling
- Customer support
- Microsoft Office
- Blood sampling
- Customer service
- 10 key typing
- Phone etiquette
- Care plans
- Front desk
- Computer skills
- Cash register
- Medical office experience
- Word processing
- Vital signs
- Conflict management
- Exceptional customer service
- Strong work ethic
- Professionalism and courtesy
- Excellent time management skills
- Patience and empathy
- Goal-oriented focus
- Conflict resolution techniques
- Confidentiality and discretion
- Microsoft Excel
Certification
- CBRF certified, 2016-04-01, Present
- Standard precaution
- Medication management
- Dietary
- First aid and choking
- Fire safety
- Life & Health Insurance License
- CPR/First Aid
- CPR Certification
- Pharmacy Technician License
- Driver's license
- CPR
- PTCB Certification
Personal Information
- Driving License: driver's license
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Timeline
Teller
Wells Fargo
11.2022 - Current
Resident Assistant
Cedar Community
10.2018 - 10.2022
Caregiver
Lincoln Village
02.2015 - 10.2018
Food Service Assistant
Aurora Sinai Medical Center
09.2014 - 01.2015
Cashier
Walmart
02.2013 - 09.2014
high school diploma - all subjects
Vincent High School