Summary
Overview
Work History
Education
Skills
Timeline
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Ashley Stevens

Durant,OK

Summary

Highly energetic and friendly associate with strong attention to detail. Skilled in handling multiple responsibilities simultaneously, consistently delivering exceptional customer service. Committed to creating a positive and welcoming environment for customers, ensuring their needs are met with efficiency and professionalism. Adept at maintaining a friendly and outgoing demeanor, fostering positive relationships with colleagues and customers.

Overview

7
7
years of professional experience

Work History

Bartender

Gilley’s- Choctaw Casino and Resort
03.2024 - Current
  • Maintains bar cleanliness standards to ensure a safe working environment
  • Adheres to proper alcohol handling, sanitation, and safety procedures, and maintains appropriate dating, labeling, and rotation of all beverage items
  • Builds a rapport with guests and monitors their intoxication levels
  • Provides a pleasant drinking experience for guests
  • Ensures smooth operation of bar services during absence of supervisor
  • Assists with orienting new employees to their work area

Dual rate

Gilley’s- Choctaw Casino and Resort
09.2023 - 02.2024
  • Assisted management with day to day operations
  • Assisted with scheduling
  • Wrote training material for servers and hosts
  • Supervised staff during shifts
  • Managed front of house associates
  • Helped resolve guest complaints
  • Sat in on interviews for new associates

Server

Gilley’s- Choctaw Casino and Resort
01.2023 - 02.2024
  • Served guests in a fast-paced high volume environment
  • Managed time for the optimal experience for each guest
  • Assisted co-workers to achieve maximum efficiency during peak times
  • Trained new servers

Host

Gilley’s- Choctaw Casino and Resort
08.2022 - 01.2023
  • Seated guests in a timely manner with a positive attitude
  • Answered guests' questions correctly
  • Answered phone calls in a friendly and professional manner
  • Took Togo orders and handled merchandise sales

Shift leader

Boom-a-rang Diner
02.2021 - 10.2021
  • Supervised staff during shifts
  • Trained new hires
  • Assisted my general manager with scheduling
  • Showed natural leadership skills
  • Proficient in solving customer complaints
  • Promptly reported staff issues to higher management

Server

Boom-a-rang Diner
10.2020 - 02.2021
  • Accurately took customers' orders
  • Promptly delivered food to the correct customer
  • Maintained a high standard of cleanliness

Event manager

Definite Solutions
08.2020 - 10.2020
  • Managed a small group of people
  • Organized and ran fundraising events for a nonprofit organization
  • Was responsible for training new hires
  • Handled large cash deposits

Professional fundraiser

Definite Solutions
06.2020 - 08.2020
  • Raised funds for a nonprofit charity organization
  • Handle large cash deposits

Legal administrative assistant

Connie M. Wolfe and Associates
04.2019 - 06.2020
  • Organized medical records into reverse chronological order
  • Answered phones and directed calls accordingly
  • Scheduled Doctors appointments for claimants including Form A and Court IME appointments
  • Execute the filing of legal documents with the workers compensation commission and court of existing claims
  • Maintained a high level of confidentiality

Sales Associate

Rose State College Bookstore
08.2018 - 04.2019
  • Met with customers to understand needs, recommend products and offer services that aligned with individual desires and needs
  • Completed purchases with cash, credit and debit payment methods
  • Recommended merchandise based on customer needs
  • Developed and implemented a sales strategy in collaboration with the sales team
  • Answered incoming telephone calls with professional and knowledgeable responses

Education

High School Diploma -

Mansfield Legacy High School
Mansfield, TX
01.2016

Skills

  • Self-sufficient
  • Able to manage a small group of people
  • Time management
  • Resourceful
  • Adaptable
  • Organized
  • Problem-solver
  • Attention to detail
  • Schedule management
  • Maintaining cleanliness
  • Communication

Timeline

Bartender

Gilley’s- Choctaw Casino and Resort
03.2024 - Current

Dual rate

Gilley’s- Choctaw Casino and Resort
09.2023 - 02.2024

Server

Gilley’s- Choctaw Casino and Resort
01.2023 - 02.2024

Host

Gilley’s- Choctaw Casino and Resort
08.2022 - 01.2023

Shift leader

Boom-a-rang Diner
02.2021 - 10.2021

Server

Boom-a-rang Diner
10.2020 - 02.2021

Event manager

Definite Solutions
08.2020 - 10.2020

Professional fundraiser

Definite Solutions
06.2020 - 08.2020

Legal administrative assistant

Connie M. Wolfe and Associates
04.2019 - 06.2020

Sales Associate

Rose State College Bookstore
08.2018 - 04.2019

High School Diploma -

Mansfield Legacy High School

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Ashley Stevens