Ashley Stevens
Springfield
Summary
Dynamic Social Worker with extensive experience at Alvord Taylor Inc. Skilled in behavioral management and crisis intervention. Proven ability to enhance client independence and well-being through tailored care plans and compassionate support. Adept at medication administration, customer service, problem solving, and fostering strong relationships in a variety of environments and roles.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Alvord Taylor Inc.
Springfield, OR
01.2025 - 12.2025
- Assisted individuals with daily living activities, promoting independence and personal growth.
- Supported clients in developing social skills through structured group activities.
- Documented client progress and behavior, ensuring accurate reporting for care plans.
- Implemented safety protocols to maintain a secure environment for clients.
- Engaged clients in recreational activities, fostering community integration and participation.
- Provided emotional support and companionship, building trustful relationships with clients.
- Adapted communication techniques to meet diverse client needs effectively.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
Employment Consultant
Northwest Center
Renton, WA
09.2021 - 10.2024
- Developed individualized employment plans to match client skills with job opportunities.
- Facilitated workshops on resume writing and interview preparation for job seekers.
- Collaborated with local employers to identify hiring needs and promote inclusive practices.
- Conducted ongoing assessments of client progress to adjust support strategies effectively.
- Provided one-on-one counseling to clients, enhancing their job search techniques and confidence.
- Developed customized job search strategies for clients, resulting in increased interview rates and job offers.
- Proofread and edited clients' resumes to improve interview chances.
- Offered ongoing support to clients throughout their job search journey, addressing concerns and challenges as they arose.
- Enhanced candidates' potential to find employment by teaching job search skills and holding mock interviews.
Direct Support Professional
Alvord Taylor Inc
Springfield, OR
03.2015 - 09.2021
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Assisted disabled clients to support independence and well-being.
- Served as a reliable point of contact for family members, maintaining open lines of communication about client progress and addressing any concerns promptly.
- Established strong relationships with local community resources to connect clients with additional supports as needed.
- Managed crisis situations effectively, maintaining calm and ensuring safety of clients and staff.
- Supported clients in managing their finances and personal administration, fostering greater independence.
- Medication administration.
- Scheduling and attending medical appointments.
Customer Service Representative
Piercing Pagoda of Zale
Eugene, OR
11.2012 - 03.2016
- Oversaw daily operations, maintaining high standards of service quality across all interactions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Operated POS systems.
- Opened and closed store.
- Performed weekly inventory checks and restocked merchandise as needed.
- Pierced ears.
Direct Care Worker
Full Access Brokerage
Eugene, OR
09.2008 - 09.2012
- Assisted clients in daily living activities, promoting independence and dignity.
- Developed and implemented individualized care plans in collaboration with healthcare professionals.
- Monitored client health and behavior, reporting changes to appropriate staff for timely intervention.
- Trained new staff on best practices for direct care and client engagement techniques.
- Facilitated communication between clients, families, and multidisciplinary teams to ensure comprehensive care.
- Advocated for client rights and preferences, fostering a respectful care environment.
Direct Support Professional
Alvord Taylor Inc.
Springfield, OR
09.2005 - 08.2008
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
Customer Service Team Lead
Andrew Smash
Eugene, OR
06.2004 - 01.2006
- Addressed escalated customer concerns promptly, ensuring satisfactory resolutions while preserving long-term relationships.
- Escalated issues to proper supervisors when standard processes were not effective.
- Opened and closed restaurant.
- Performed inventory checks and ordered supplies.
- Food preparation.
- Maintained cleanliness throughout the restaurant.
- Trained new employees.
Education
Bachelor of Science - Social Science
Portland State University
Portland, Oregon, OR06-2014
Skills
- Time management/ remote work
- Behavioral management
- First aid and safety
- Behavior redirection
- Medication administration
- Client documentation
- Decision-making support
- Health and safety requirements
- Direct patient care
- Appointment scheduling
- Crisis management
- Medical records management
Certification
First Aid & CPR certification.
OIS certification.
Timeline
Direct Support Professional
Alvord Taylor Inc.
01.2025 - 12.2025
Employment Consultant
Northwest Center
09.2021 - 10.2024
Direct Support Professional
Alvord Taylor Inc
03.2015 - 09.2021
Customer Service Representative
Piercing Pagoda of Zale
11.2012 - 03.2016
Direct Care Worker
Full Access Brokerage
09.2008 - 09.2012
Direct Support Professional
Alvord Taylor Inc.
09.2005 - 08.2008
Customer Service Team Lead
Andrew Smash
06.2004 - 01.2006
Bachelor of Science - Social Science
Portland State University