Ashley St. Ours
Kingman,AZ
Summary
Experienced with creating warm and welcoming environments for guests. Utilizes excellent communication and organizational skills to ensure smooth operations. Track record of providing personalized service and promptly addressing guest needs.
Overview
16
16
years of professional experience
Work History
Hostess, Server and Cocktail Waitress
Chili's Bar and Grill
09.2005 - 12.2021
- As hostess, responsible for management of the restaurant floor flow including rotating tables equally between servers on duty and bussing of tables while giving friendly customer service to guests waiting to be seated and also guest leaving
- As a server and cocktail waitress was responsible for managing several tables in a fast paced environment, with sections with four to thirteen tables at a time, while keeping a positive and professional manner
- Duties as a server included accuracy in taking and placing guest orders into the computer, financially accountable and the main face of a national food chain of the restaurant
- Professional performance, promptness and positive attitude contributed to a nine year tenure within the company
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
Convention Center Supervisor
Best Western University Inn
09.2016 - 07.2018
- Setting up and serving events, including Meetings, Conferences, Meals, Weddings, Receptions, Cocktail parties, etc
- Decorating
- Moving tables and chairs to match the event diagram
- Supervising and assisting our Event servers and events
Bartender, Server and Food Preparation
J & B's Horseshoe Bar and Grill
11.2014 - 06.2018
- Responsibilities include properly and lawfully serving and making alcoholic beverages and maintaining order while on duty
- Manage bar while serving beverages, cooking and serving food while maintaining cleanliness in a fast paced, multi tasked environment
- Maintains professional and positive attitude while working under stress and prolonged hours
Cashier
Moscow & Pullman Building Supply
05.2017 - 02.2018
- Greet and assist our guest in locating items inside the store, in our nursery and out in our lumber yard
- Successfully sell the correct lumber and products to the guest with a load up copy when necessary
- Help other departments with tasks when needed
- Maintain the stores cleanliness and positive customer service
Head Toddler Teacher
SMALL STEPS CHILDCARE
04.2016 - 09.2016
- Feed and prepare the children in my classroom their snacks three times a day
- Change diapers and potty train accordingly
- Teach the children their weekly theme, shape and color in circle time amongst fun games, songs and reading books
- Put the children down for their naps
- Supervise and document every child's behavior and improvement throughout the day while caring for them and keeping the children safe at all times
Server and Cocktail Waitress
IPIC Cinemas
06.2013 - 08.2014
- Assist guest to their cinema and reserved seats and to explain cinemas policies
- Take food and cocktail orders for guests through out the cinema and efficiently put them into the computers in a timely manner
- Deliver food and beverages quietly into the cinema while not interrupting the movie
- Required extreme organization and attention detail as each server was responsible for collecting each patron's credit card at the beginning of the movie and processing payment then returning the correct card to the correct patron before the movie ends
Education
High School -
Kingman High School
Kingman, AZ05.2008
Skills
- Toddler Care
- Bartending
- Serving Experience
- Childcare
- Teaching
- Restaurant Experience
- Early Childhood Education
- Customer Service
- Effective Multitasking
- Patience and Empathy
- Phone Etiquette
Timeline
Cashier
Moscow & Pullman Building Supply
05.2017 - 02.2018
Convention Center Supervisor
Best Western University Inn
09.2016 - 07.2018
Head Toddler Teacher
SMALL STEPS CHILDCARE
04.2016 - 09.2016
Bartender, Server and Food Preparation
J & B's Horseshoe Bar and Grill
11.2014 - 06.2018
Server and Cocktail Waitress
IPIC Cinemas
06.2013 - 08.2014
Hostess, Server and Cocktail Waitress
Chili's Bar and Grill
09.2005 - 12.2021
High School -
Kingman High School
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